This article will cover a quick overview of the licence page and parameters. If you have any licensing concerns, your first point of contact would be your CSM.
Alternatively you can raise a private ticket and one of our YF support team members will get back to you.
Accessing the licence details page.
You can get here via Administration > Licence Details.
It will look something like this:
Alternatively, you can access the same details (and more) by going to the licence details box via the info.jsp page.
You will need to scroll down to the Licence Details section.
How can I find out what each property means?
You can get information for each parameter by clicking on the parameter name.
Having issues uploading a new licence
There could be a number of reasons for this, though the most common are;
-Bad licence file: Sometimes licence files are changed when scanned by email security.
-Licence incompatibilty: This could be due to licence parameters, or simply version of Yellowfin.
-Yellowfin DB: Missing stored procedures after a DB restore.
If you are facing ANY issues uploading a new licence, please reach out to either your CSM or support, and include;
Your licence file + Info.jsp along with any errors, screens you're facing.
How do I resolve 'Your licence has been breached' ?
This means that a licence parameter has been breached, e.g. Too many users, licence installed on a different machine.
In order to resolve this, we will need to identify which parameter has been breached.
Please get a copy of your info.jsp, licence file and reach out to your CSM.
Alternatively you can raise a private ticket with the requested info.
How do I upload a new licence?
You can upload a licence from the licence management page.
There is also a backdoor which can only be run locally from the Yellowfin appliceation server. See this article for more info.
Why do I have warning triangles in the licence details , though no breached message?
It just means you have a parameter that has been picked up, but not included in your licence.
If the licence has not been breached, there s nothing for you to worry about.
Common areas we see this;
-Concurrent Users: You have logged in users, though you don't have a concurrent usage licence, so this doesn't impact anything.
-Multicast: Counts system server cores. You don't have a server licence, so this doesn't impact anything.
Why do I have a number in brackets for consumers?
Technically, in Yellowfin there are 2 types of users; readers, and writers (Dashboard users are just readers with dashboard access).
The number in the brackets is the number of consumers you can still use in your installation.