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Edgar Kautzner

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Lesley Goggin

EMEA SD Team

Eric Hagfors

Yellowfin Support Team

Chris McCarthy

Yellowfin Support Team

Assigned

Category Report Builder

Product Version 7.4

Header footer is not added when exporting report to Docx format

Tarun Pandey shared this problem ago

Resolved

Yellowfin version :20171012

Steps

Create any report in smart reporting. add Header and footer in the report.

Export the report do Docx format

ACTUAL RESULTS:

Document generated without header and footer

EXPECTED RESULTS:

Docx should contain header and footer

The same problem 0

Replies (11)

Mike Sheehan ●

Hi Tarun,

Thank you for reaching out. Unfortunately, this is a known defect. I've added you to the client list of client's experiencing this behavior in our internal bug tracking system. We'll keep you updated with potential updates.

Regards,

Mike

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Mayur Randive ●

Thanks..

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Mike Sheehan ●

Hi Mayur,

Surely. Still awaiting updates on this.

Regards,

Mike

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Edgar Kautzner ●

Hi,

Any updates on this one? No footer is shown on XLSX either.

Cheers,

Edgar

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Mike Sheehan ●

Hi Edgar,

Thanks for reaching out. There are no updates on this yet, but I've gone ahead and added you to the client list of those being impacted by this defect. I've also gone ahead and requested an update as well.

Regards,

Mike

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Megan Laubscher ●

Hi.

I can see the last update was from 3 months ago, can I please confirm if this is scheduled for a fix yet?

Thanks

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Mike Sheehan ●

Hi Megan,

There are no further updates on this at this time, but I've gone ahead and left a comment in our internal task indicating you're being affected by this behavior as well.

Regards,

Mike

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Daniel Marrujo ●

Hello do you know if there is an ETA for this, or in what version this will be fixed?

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Mike Sheehan ●

Hi Daniel,

I actually do see some recent updates from the dev team in this task. It seems this is being worked on. I've reached out to request the anticipated fix version as that detail is not currently available in the task. I'll update again just as soon as I find out.

Regards,

Mike

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Daniel Marrujo ●

Thanks mike I'll be waiting for your inputs.

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Mike Sheehan ●

Hi Daniel,

You're welcome.

Regards,

Mike

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Daniel Marrujo ●

Hello Mike, Any update on this. End customer is requesting the version that will include this fix, also please let me know the JIRA Defect IF for this issue. Thanks in advance.

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Mike Sheehan ●

Hi Daniel,

The ID is YFN-8450. I have an update from the dev team as well: this will be making it into 7.4.12, as it missed cut-off for 7.4.11. In terms of the BMC-specific build, this isn't listed in the agreed tasks for BMC's next build, so accordingly, we're looking at a BMC build after November and 7.4.12. Basically, once it's fixed we can push it into whatever is the latest BMC build. I can ensure you this will be reviewed further by the dev team and you can expect another update in the next month or so.

Regards,

Mike

Regards,

Mike

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Daniel Marrujo ●

Thanks for your response, I'll be waiting for that update.

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Mike Sheehan ●

Hi Daniel,

You're welcome.

Regards,

Mike

Regards,

Mike

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Eric Hagfors ●

Hi Daniel,

Just wanted to let you know that this bugfix was included in recent release 7.4.12. I will in turn mark this ticket as Defect Fixed. Feel welcome to reply here if you experience any related issues after the upgrade.

Thanks,

Eric

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Diwanshu Khatri ●

Hello Eric,

Please be informed that, I tried to replicate this issue inhouse and reproducible to me in Smart Reporting 20.02 P2 (Yellowfin 8.0.8 Build 20201223) latest current version for smart reporting, please find attachments for your reference.

Thanks,

Diwanshu K

Files:

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Mike Sheehan ●

Hi Diwanshu,

Thanks for your response. It looks to me like the header and footer are exporting to DOCX, but that the header isn't in the right place (or at least the main content isn't in the right place in relation to the header.

PDF:

/ec93d8463409505ea277adbe74cb7297

/f9d96e7844b2a20556da4d1b03fc03f1

DOCX:

/3eaefdbcced41621a1aefe90a19a4359

/7a08dbb840870a6906470ce06a019c09

The footer looks fine on both pages in the DOCX. Considering this, the initial defect is technically resolved, as the header and footer are exporting. The issue seems to be now that the header is exporting incorrectly, which I can see we already have a defect for, so I'm going to set this back to Defect Logged and use this ticket to track that instead. I've also requested an update in this task. I'll keep you posted.

Regards,

Mike

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Chris McCarthy ●

Hi Tarun,

I'm pleased to inform you that this issue has been fixed in 9.10!

Please see our announcement of the release of this version, which contains links to download the update.

With the release of the bug fix, this concludes the ticket and I'll mark it as complete.

If you have any questions, don't hesitate to ask.

Kind regards,

Chris

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