Category
Dashboards
Product Version
9.0
9.3 report/dashboard pdf export
Completed
Hello - we recently upgraded to 9.3. After the upgrade, I tested the pdf export option and noticed that regardless of what settings I apply to the pdf export settings, the pdf always exports as portrait. This is true for both reports (from the dashboard) and the dashboard itself.
The same problem 
Hi Misty,
Thanks for reaching out. I'm unable to replicate this. I'm able to successfully export individual reports as well as Dashboard's in Landscape Orientation.
Let's check to see whether any errors are generated in the logs when attempting an export. Please provide a compressed copy of your entire logs folder, located at <YellowfinInstall>/appserver/logs so we can investigate further. If there's nothing relevant there, then we'll want to briefly enable DEBUG logging, replicate once more, taking note of the exact timestamp for when you clicked to Export and re-provide the logs along with said timestamp. After sending though, please reverse steps in above article to disable DEBUG, as it generates a ton of noise and they're unnecessary in a majority of cases.
Regards,
Mike
Hi Misty,
Thanks for reaching out. I'm unable to replicate this. I'm able to successfully export individual reports as well as Dashboard's in Landscape Orientation.
Let's check to see whether any errors are generated in the logs when attempting an export. Please provide a compressed copy of your entire logs folder, located at <YellowfinInstall>/appserver/logs so we can investigate further. If there's nothing relevant there, then we'll want to briefly enable DEBUG logging, replicate once more, taking note of the exact timestamp for when you clicked to Export and re-provide the logs along with said timestamp. After sending though, please reverse steps in above article to disable DEBUG, as it generates a ton of noise and they're unnecessary in a majority of cases.
Regards,
Mike
Hi Misty,
Sorry for the delay. I was able to work past the error I was experiencing and can successfully export the Dashboard to both Portrait and Landscape orientations:
Here's my landscape example:
This is with Shrink to fit Page Width enabled, Landscape orientation, and A4 page size selected. Are these your selections?
Of course, these are all dynamically exported and thus not always perfect, which you can even see in my example above, so sometimes it helps playing around with the Dashboard pixel width, which you can alter in the Administration > Content Settings > Dashboard Settings > Display Settings > Default Dashboard Width value and/or try a different page size.
In my example, I see considerably better results using A5 page size instead:
Since yours is showing much smaller, whereas mine is showing larger, you may have better luck exporting to A3, instead of A4/5, so please give these things a try and let me know if you can get that output looking better on Mac.
Thanks,
Mike
Hi Misty,
Sorry for the delay. I was able to work past the error I was experiencing and can successfully export the Dashboard to both Portrait and Landscape orientations:
Here's my landscape example:
This is with Shrink to fit Page Width enabled, Landscape orientation, and A4 page size selected. Are these your selections?
Of course, these are all dynamically exported and thus not always perfect, which you can even see in my example above, so sometimes it helps playing around with the Dashboard pixel width, which you can alter in the Administration > Content Settings > Dashboard Settings > Display Settings > Default Dashboard Width value and/or try a different page size.
In my example, I see considerably better results using A5 page size instead:
Since yours is showing much smaller, whereas mine is showing larger, you may have better luck exporting to A3, instead of A4/5, so please give these things a try and let me know if you can get that output looking better on Mac.
Thanks,
Mike
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