Category
Data Sources
Product Version
7.4
Error retrieving results notification on Dashboard
Answered
Hi Yellowfin Team,
Currently I'm using Yellowfin BI 7.4, I have created a dashboard using csv file as a data source saving it in Yellowfin repository database. After a day when i logged into my account I'm getting an error notification on reports saying Error retrieving results (An error occurred retrieving the results from database). Please refer to the attached image for error details.
Please provide a quick solution.
Thanks & Regards,
Rahul
Files:
Error Yellowfin.JPG
The same question 
Hi Rahul,
Typically these errors are accompanied by a full stack-trace in the logs.
Can you replicate this error again, visit your logs folder (yourYFInstall/appserver/logs), and send me the yellowfin.log file?
This will be able to tell us a bit more about what exactly is going wrong.
Regards,
Nathan
Hi Rahul,
Typically these errors are accompanied by a full stack-trace in the logs.
Can you replicate this error again, visit your logs folder (yourYFInstall/appserver/logs), and send me the yellowfin.log file?
This will be able to tell us a bit more about what exactly is going wrong.
Regards,
Nathan
HI Nathan,
Now i"m facing a new issue along with the previous one, my Yellowfin is not starting. Whenever i run the start batch file it is closing after few seconds. I've checked the services they are up and running. Attaching the Catalina log file.
Regards,
Rahul
HI Nathan,
Now i"m facing a new issue along with the previous one, my Yellowfin is not starting. Whenever i run the start batch file it is closing after few seconds. I've checked the services they are up and running. Attaching the Catalina log file.
Regards,
Rahul
Hi Rahul,
It sounds like Java got updated on this instance and you will need to tell Yellowfin to use this new Java version.
https://community.yellowfinbi.com/knowledge-base/article/yellowfin-is-unable-to-start-after-upgrade-to-latest-java-version
Let me know if this works.
Regards,
Nathan
Hi Rahul,
It sounds like Java got updated on this instance and you will need to tell Yellowfin to use this new Java version.
https://community.yellowfinbi.com/knowledge-base/article/yellowfin-is-unable-to-start-after-upgrade-to-latest-java-version
Let me know if this works.
Regards,
Nathan
Hi Nathan,
I have tried the steps to run tomcat server through command prompt for modifying Java options in Java tab. But i dont have any Java tab in Yellowfin Services. Please find the attached image.
Regards,
Rahul
Hi Nathan,
I have tried the steps to run tomcat server through command prompt for modifying Java options in Java tab. But i dont have any Java tab in Yellowfin Services. Please find the attached image.
Regards,
Rahul
Hi Rahul,
The Java tab is only available when you run this command:
tomcatXw.exe //ES//Yellowfin
Is this what you already tried?
Regards,
Nathan
Hi Rahul,
The Java tab is only available when you run this command:
tomcatXw.exe //ES//Yellowfin
Is this what you already tried?
Regards,
Nathan
Hi Rahul,
I am going to set this ticket to closed for now, but if there is anything else I can do to help here, please just let me know and the case will be re-opened!
Regards,
Nathan
Hi Rahul,
I am going to set this ticket to closed for now, but if there is anything else I can do to help here, please just let me know and the case will be re-opened!
Regards,
Nathan
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