Using clustered 9.3 and when exporting a Dashboard/Present to PDF I get an error

If you have set a valid external base URL, and using YF in a clustered environment, the issue most likely relates to the nodes not actually being able to reach the server via the external base URL specified. This can happen in scenarios where the nodes do not have internet access and cannot reach the YF server.

To resolve this issue, you will need to add a parameter to the Yellowfin. web.xml file under (\<Yellowfin>\appserver\webapps\root\web-inf\) in order to tell the nodes how they can reach that external base URL.

1. Stop Yellowfin

2. Make a copy of your web.xml file

3. Stop Yellowfin

4. Add the following parameter to the MIStartup servlet of your web.xmlWhere <param-value> Set the YF server address that the node can reach.

<init-param>
  <param-name>PdfUrl</param-name>
 <param-value>YFURL</param-value>
</init-param>

If you’re stuck and need some extra guidance, please reach out to our Support Team via our community, we will be more than happy to help.

Regards,

David

With the release of Yellowfin 9.4, a valid external base URL is no longer required. If you are still facing the above issue on 9.4 (or later) please reach out to our Support Team, we will be more than happy to help.