Unable to connect using administrator user Java.lang.exception

mounika shared this problem 2 years ago
Resolved

Hi Yellowfin Team,


I am trying to install yellowfin application in my system, While installing in the step of database details i connect with help of local SQL server at that time it showing an error .Please find the below attached file for your referance.

Comments (24)

photo
1

Hi Mounika,


It looks like the hostname is wrong.

Please enter the correct hostname and try again.


Please let me know how did you go with it.


Regards,


Mahe

photo
1

Hi Mahe,


Thank you for your response.


Please find the attached file for your reference, same host name i provided while installing, still am facing the issue.

To resolve this issue i will provide the session kindly inform us your comfortable time.

Files: host.png
photo
photo
1

Hi Mounika,


I am happy to do remote session now, if you are free.

Please let me know.


Regards,


Mahe

photo
1

Hi Mahe,

Thank you for your response

I will be available from morning 9-AM To 7 PM IST

So based on your availability please provide the session

photo
photo
1

Hi Mounika,


Sure we will do the remote session today at 2pm Vic, Australia time.


I will send you the details.


Please let me know if you cannot make it or to reschedule.


Regards,


Mahe

photo
1

Hi Mounika,


I am awaiting for your reply.


Regards,


Mahe

photo
1

Hi mahe,

Thank for replay

will have session now, Please send me the session details,

photo
photo
1

Hi Mounika,


I have already sent you the details. Anyway below are the details:


Mahesh Thatipamula isinviting you to a RingCentral meeting.

Join from PC, Mac, iOS orAndroid: https://meetings.ringcentral.com/j/1490331801

Or iPhone one-tap:

+61283108040,,1490331801#

OrTelephone:

Dial: +61 2 8310 8040

Meeting ID: 149 033 1801

International numbers available: https://meetings.ringcentral.com/teleconference


Regards,


Mahe

photo
1

Hi Mounika,


Thanks for attending remote session today.

At this stage after changing the local host name, we are encountering with different error message.

As we tried to find out the Port number, we couldn't get the right information. So please speak to your DBA and find out the right details and then try to install.

Hopefully you will get the issue resolved. Incase if you are still having an issue, please let me know, I am happy to help you out with the installation by providing another screen share session.


Regards,


Mahe

photo
1

Hi mahe,

Thanks for providing remote session ,

i will check with your DBA ,i will try to fix the issue

photo
1

Hi Mounika,


Thanks for your reply.


Please let me know if you have any questions or issues.


Regards,


Mahe

photo
1

hi mahe,


I checked with DBA team, i find the port number, What i given it correct only ,

but still am faceing same issue

Please find the atthed file for your reference

photo
photo
1

Hi Mounika,


Can we do remote screen-share now?


Please let me know.


Regards,


Mahe

photo
1

Hi mahe

Thanks for your reply.

Sure we will do the remote session At 12.00 Pm IST

Please let me know

photo
photo
1

Hi Mounika,


I usually finish work by 12 pm IST.

But I am happy to stay back for 30 minutes more today.

Let me know if it is possible to start screen-share now.


Regards,


Mahe

photo
1

Hi mahe

Thanks


sure we will do remote session now

photo
1

Hi Mounika,


I have already sent you the meeting details and I am waiting for you to login.


Below are the details:


Mahesh Thatipamula is invitingyou to a RingCentral meeting.

Join from PC, Mac, iOS orAndroid: https://meetings.ringcentral.com/j/1485420529

Or iPhone one-tap:

+61283108040,,1485420529#

OrTelephone:

Dial: +61 2 8310 8040

Meeting ID: 148 542 0529

International numbers available: https://meetings.ringcentral.com/teleconference


Regards,


Mahe

photo
1

Hi Monika,

Sorry, I was waiting and nobody has turned up to the remote screen share, it's too late now.

I can do it tomorrow if anyone is available at 8AM IST.

Let me know if you have any concerns.

Regards,

Mahe

photo
1

Hi mahe,

Thanks for spending your valuable time,

Sorry mahe for makeing dely, i trying to login into meeting session am not able to connecting,

because of some network issue,

Please i will provide the session tomorrow kindly infrom us your comfortable time .

photo
1

i mahe,

Thanks you for response

i will be available from morning 9-AM -7-00 PM IST

So please kindly plan the session accordingly .

photo
1

Hi Mounika,


I have sent you the screen-share details for 9 am IST.

Please let me know if you have any difficulty.


Regards,


Mahe

photo
1

Hi Mounika,


I just want to let you know that I am waiting for you to log into the RingCentral meeting.


Regards,


Mahe

photo
1

Hi Mounika,


It's now almost 9:26 am IST, I am waiting and nobody has joined the screen share meeting.

Unfortunately we need to schedule it on Monday.


Please let me know your availability, I will email you the details.


Regards,


Mahe

photo
1

Hi Mounika,


Please follow the steps mentioned in the following link to connect to the MS SQL database. Hope this helps.


http://community.yellowfin.bi/topic/how-do-i-connect-to-my-sql-server-database


If you cannot do this, please give this to your DBA.


Please let me know if you have any questions.


Regards,


Mahe

photo
1

Hi mahe ,

Sorry mahe i didn't give reply to you ,why because am on leave ,

Today i will go through that link , after i wil update you .

Once again sorry for making dely.

photo
1

Hi mahe ,

I followed that link what ever you sended me ,

But still am faceing same issue

photo
1

Hi Mounika,


Thanks for following the instructions.

Please install squirrel client software and see if you can connect to SQL server or not, that will tell us if it is an issue with connecting to SQL server externally.

http://squirrel-sql.sourceforge.net/

Because I believe it is an issue connecting to your SQL database, some settings on SQL server might be stopping it.


See how you go with that and let me know the outcome.


Regards,


Mahe

photo
1

Hi mahe,

Thanks for your gudiance,

I fixed the issue, I traied another way to uninstall SQL server,and again i reinstalled SQL server as wel as yellowfin also

Now its Working fine.

Regards,

mounika

photo
1

Hi Mounika,


Glad to hear the issue is resolved by reinstalling the SQL server.


Let me know if you have any issues. I am closing this ticket as the issue is resolved.

If you have any questions on this ticket, you can still email me and the ticket gets opened.


Regards,


Mahe