Labels not working with Geo Polygon's in GIS Google Maps

Edgar Kautzner shared this problem 2 weeks ago
Defect Logged

Hi,

Labels don't seem to be working with Google Maps - when I turn labels on, the image missing icons (shown in image below) show over each polygon.

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Comments (10)

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Hi Edgar,

Thanks for reaching out. I'm so far unable to replicate this. Are you using the standard Google Maps chart? Also, when you say turning on Labels, are you just talking about pulling in a Dimension or Metric into the Labels section, and referring to what should be the red circle images?

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Regards,

Mike

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Hi Mike,

Sorry, I should have been clearer. I'm using the GIS google map (using a single geography field, not separate fields for long and lat).

Cheers,Edgar

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Hi Edgar,

Thanks for clarifying. The GIS Google Map is still working for me. Just want to make sure you have a Google Map API key inputted into Yellowfin, if you can confirm.

Can you run this report once more then send a compressed copy of your entire logs folder located at <YellowfinInstall>/appserver/logs ? There may be some indication in there of what's occurring here.

Thanks,

Mike

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Hi Edgar,

I just wanted to check in and see how things are going with this.

Regards,

Mike

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Hi Mike,

Sorry for the slow reply. Yes, I'm using a google API key.

I've attached the logs. Thanks again!

Cheers,Edgar

Files: logs.zip
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Hi Edgar,

Thanks for supplying these. Interestingly, it looks like the error being generated relates to Tool Tips, so there are a couple things I can think of here.

I'd be curious to know whether this works in different browsers. Can you test that? Can you also confirm which browser you're running this in in the first place? We have seen cases where Browser Add-On's have interfered with Chart functionality, so it would be preferable to either use a fresh install of another browser and/or of the same browser and not logging in.

Thanks,

Mike

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Hi Mike,

I have tested in the following envionments:

- My local PC, chrome

- My local PC, IE

- Fresh install of windows, chrome

- Fresh install of windows, IE

The labels do not appear correctly in any of the situations above.

Please note that the tooltips are working correctly, it's the labels that are not working.

Can you please send a screenshot of what you can see with the labels turned on to make sure we're both talking about the same thing?

Thanks,

Edgar

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Hi Edgar,

Does this appear to match your setup?