Is it possible to remove salutation from email template

Bharath Kumar shared this idea 4 months ago
Idea Logged

Hi Team,

Is it possible to remove Salutation from email template? I changed its color to white and font size to 0, but in the outlook email preview, I still see the salutation.

Can you suggest some way from css files to hide salutation? I know an RFE is already in place, but one of our client really wants to hide the salutation and they cant wait for RFE.

YF - 8.0.4

Regards,

Bharath

Comments (6)

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Hi Bharath!

Could you show me a screenshot with the salutation in the your Outlook email preview? When I set the font size to 0 via the Email Template administrative console page, it no long appears for me. Are you able to confirm that's what you have also done?

Kind regards,

Chris

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Thanks for your response Chris, Attached screenshot of outook preview. It looks formatting does not apply to outlook preview.

Is there any other way to remove salutation from the email template.

Regards,

Bharath

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Hi Bharath!

Unfortunately, this is not currently possible. So I've gone ahead and logged it as a request for enhancement!

Kind regards,

Chris

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Hi Chris,

Thanks for response. So is there no way to even remove salutation from css files?

Regards,

Bharath

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Hello Chris,

Are you able to find any way to remove the salutation from email template?

Regards,

Bharath

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Hi Bharath!

It's not possible currently, unfortunately. After some testing it does seem to be hard coded in to the application. However the enhancement request has been logged for this feature.

Kind regards,

Chris