Filter private tickets in Commnity

Ingo Klose shared this idea 2 months ago
Idea Logged

Hi all,


I think the new ticket system is a great improvment over the old system, nonetheless I have some ideas how to improve even further. My list of private tickets is slowly growing and I need a way to manage them properly. I would like to:

  • filter closed tickets
  • search in my private tickets
  • change the number of visible tickets

Best regards,

Ingo

Comments (6)

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Ingo,

Thanks for the help and idea on ways to improve the Community. I will send over to the vendor and see what they come back with.


Thanks,


Lee

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Ingo, on item 3 "change the number of visible tickets' is this the number of tickets displayed on the screen?


Thanks,


Lee

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Yes, it shows only 10 tickets at the moment and if I could make the list longer I could search via the browser....was jsut an idea in case the other options are not available.

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Ingo.

I talked with our vendor they are going to implement the filter on closed tickets to help improve the UI. They have logged the other two items for future review. We hope to have the Community update towards the end of November.

Thanks for taking the time to suggest a great change.


Thanks,


Lee

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Hi Lee,


Thanks, great to hear that.


Cheers,

Ingo

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Our Community vendor has let us know that they have added a ticket filter for user profiles so you can filter for open and closed. This will make it much easier to see what you have open. We will be upgrading our Community in January to the latest version.


Thanks,


Lee