Password Forgotten not working in 9.14

Lex Clay shared this problem ago

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Hi Guys,

We just set up a 9.14 instance and configured the Email settings.

When sending a test email, it all works nicely. However, when you try to reset the password via PasswordForgotten.i4 you get

ERROR (MIEmailTemplateProcess) - [40] [FBFE4CDE] [/PasswordForgotten.i4] com.sun.mail.smtp.SMTPSendFailedException: 554 5.2.252 SendAsDenied; myemailaddress not allowed to send as noreply@yellowfin.com.au; STOREDRV.Submission.Exception:SendAsDeniedException.MapiExceptionSendAsDenied; Failed to process message due to a permanent exception with message ........com.sun.mail.smtp.SMTPSendFailedException: 554 5.2.252 SendAsDenied; myemailaddress not allowed to send as noreply@yellowfin.com.au; STOREDRV.Submission.Exception:SendAsDeniedException.MapiExceptionSendAsDenied; Failed to process message due to a permanent exception with message

I have substituted the email account we have configured with the placeholder myemailaddress in the output. As I said though, the test email function delivers the email fine, so I don't believe it's a configuration issue.

The same problem 0

Replies (3)

Yamini Naidu ●

Hello Lex Clay,

My name is Yamini Naidu from the Yellowfin Technical Support Team. We have received your support request, and I will be your primary contact on the following ticket:

Ticket Number: #31702

Case Title: Password Forgotten not working in 9.14

Could you kindly review the provided link and verify whether you followed the same?

https://community.yellowfinbi.com/knowledge-base/article/is-there-a-way-to-reset-my-login-credentials-so-i-can-access-my-yf-instance

I kindly request additional information.

To better understand and expedite the resolution of your case, please provide me following details:

A screenshot/video to illustrate the problem that you are facing
It would be very appreciated if you could provide the debug logs along with the time stamp when this problem occurred. Logs are contained in Yellowfin 9.11\appserver\logs.
This below link will guide you through enabling debug mode.
https://community.yellowfinbi.com/knowledge-base/article/how-do-i-turn-on-debug-logging-within-yellowfin-log-file
If the logs are too big to be attached please upload them to the following FTP server and let us know the name of the file you uploaded: https://ftp.yellowfin.bi/files/

A Timestamp of when this issue started happening. This will assist us in finding the correct input in the log files.

Next Steps and Workarounds:

1. Restart the Tomcat server.

2. Attempt to use a different browser to determine if that resolves the issue.

Sincerely,

Yamini Naidu

Yellowfin Technical Support Engineer

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Lex Clay ●

Hi Yamini,

Appreciate this is a boiler plate cut and paste response. The issue is easy enough to replicate, I don't think the additional information is required.

Let me know if you're unable to replicate the issue and we can take if from there.

Lex.

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Yamini Naidu ●

Hello Lex,

This is to let you know that I conducted a test of the issue in version 9.14, and it functioned as expected. Upon clicking on PasswordForgotten.i4, I received the password reset email. I believe that the debug logs could be beneficial in this situation. It would be appreciated if you could provide those logs.

Meanwhile, I will consult with the internal team regarding this issue.

Regards,

Yamini Naidu

Yellowfin Technical Support Engineer

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