Category
Administration
Product Version
9.0
Password Forgotten not working in 9.14
Completed
Hi Guys,
We just set up a 9.14 instance and configured the Email settings.
When sending a test email, it all works nicely. However, when you try to reset the password via PasswordForgotten.i4 you get
ERROR (MIEmailTemplateProcess) - [40] [FBFE4CDE] [/PasswordForgotten.i4] com.sun.mail.smtp.SMTPSendFailedException: 554 5.2.252 SendAsDenied; myemailaddress not allowed to send as noreply@yellowfin.com.au; STOREDRV.Submission.Exception:SendAsDeniedException.MapiExceptionSendAsDenied; Failed to process message due to a permanent exception with message ........com.sun.mail.smtp.SMTPSendFailedException: 554 5.2.252 SendAsDenied; myemailaddress not allowed to send as noreply@yellowfin.com.au; STOREDRV.Submission.Exception:SendAsDeniedException.MapiExceptionSendAsDenied; Failed to process message due to a permanent exception with messageI have substituted the email account we have configured with the placeholder myemailaddress in the output. As I said though, the test email function delivers the email fine, so I don't believe it's a configuration issue.
The same problem 
Hello Lex Clay,
My name is Yamini Naidu from the Yellowfin Technical Support Team. We have received your support request, and I will be your primary contact on the following ticket:
Ticket Number: #31702
Case Title: Password Forgotten not working in 9.14
Could you kindly review the provided link and verify whether you followed the same?
https://community.yellowfinbi.com/knowledge-base/article/is-there-a-way-to-reset-my-login-credentials-so-i-can-access-my-yf-instance
I kindly request additional information.
To better understand and expedite the resolution of your case, please provide me following details:
https://community.yellowfinbi.com/knowledge-base/article/how-do-i-turn-on-debug-logging-within-yellowfin-log-file
Next Steps and Workarounds:
1. Restart the Tomcat server.
2. Attempt to use a different browser to determine if that resolves the issue.
Sincerely,
Yamini Naidu
Yellowfin Technical Support Engineer
Hello Lex Clay,
My name is Yamini Naidu from the Yellowfin Technical Support Team. We have received your support request, and I will be your primary contact on the following ticket:
Ticket Number: #31702
Case Title: Password Forgotten not working in 9.14
Could you kindly review the provided link and verify whether you followed the same?
https://community.yellowfinbi.com/knowledge-base/article/is-there-a-way-to-reset-my-login-credentials-so-i-can-access-my-yf-instance
I kindly request additional information.
To better understand and expedite the resolution of your case, please provide me following details:
https://community.yellowfinbi.com/knowledge-base/article/how-do-i-turn-on-debug-logging-within-yellowfin-log-file
Next Steps and Workarounds:
1. Restart the Tomcat server.
2. Attempt to use a different browser to determine if that resolves the issue.
Sincerely,
Yamini Naidu
Yellowfin Technical Support Engineer
Hi Yamini,
Appreciate this is a boiler plate cut and paste response. The issue is easy enough to replicate, I don't think the additional information is required.
Let me know if you're unable to replicate the issue and we can take if from there.
Lex.
Hi Yamini,
Appreciate this is a boiler plate cut and paste response. The issue is easy enough to replicate, I don't think the additional information is required.
Let me know if you're unable to replicate the issue and we can take if from there.
Lex.
Hello Lex,
This is to let you know that I conducted a test of the issue in version 9.14, and it functioned as expected. Upon clicking on PasswordForgotten.i4, I received the password reset email. I believe that the debug logs could be beneficial in this situation. It would be appreciated if you could provide those logs.
Meanwhile, I will consult with the internal team regarding this issue.
Regards,
Yamini Naidu
Yellowfin Technical Support Engineer
Hello Lex,
This is to let you know that I conducted a test of the issue in version 9.14, and it functioned as expected. Upon clicking on PasswordForgotten.i4, I received the password reset email. I believe that the debug logs could be beneficial in this situation. It would be appreciated if you could provide those logs.
Meanwhile, I will consult with the internal team regarding this issue.
Regards,
Yamini Naidu
Yellowfin Technical Support Engineer
Hello Lex Clay,
I wanted to follow up with you regarding the information I requested in my last email. This will allow me to further troubleshoot this issue and work towards a resolution. I know you may be busy but this information is necessary to solve this issue.
Furthermore, I would like to bring to your attention that after conducting some research, I discovered a Stack Overflow link that may be beneficial to you. It is provided below.
https://stackoverflow.com/questions/54784431/unable-to-send-smtp-mails-using-office365-settings
Additionally, I would appreciate it if you could attempt the following settings and inform me of the outcome. Navigate to Administration > Email > General Settings, then enable the Custom Share Email Sender option and ensure that all your email addresses all matched.
Regards,
Yamini Naidu
Yellowfin Technical Support Engineer
Hello Lex Clay,
I wanted to follow up with you regarding the information I requested in my last email. This will allow me to further troubleshoot this issue and work towards a resolution. I know you may be busy but this information is necessary to solve this issue.
Furthermore, I would like to bring to your attention that after conducting some research, I discovered a Stack Overflow link that may be beneficial to you. It is provided below.
https://stackoverflow.com/questions/54784431/unable-to-send-smtp-mails-using-office365-settings
Additionally, I would appreciate it if you could attempt the following settings and inform me of the outcome. Navigate to Administration > Email > General Settings, then enable the Custom Share Email Sender option and ensure that all your email addresses all matched.
Regards,
Yamini Naidu
Yellowfin Technical Support Engineer
Hello Lex Clay
I wanted to follow up with you regarding the information I requested in my last email. This will allow me to further troubleshoot this issue and work towards a resolution. I know you may be busy but this information is necessary to solve this issue.
Thank you,
Yamini Naidu
Yellowfin Technical Support
Hello Lex Clay
I wanted to follow up with you regarding the information I requested in my last email. This will allow me to further troubleshoot this issue and work towards a resolution. I know you may be busy but this information is necessary to solve this issue.
Thank you,
Yamini Naidu
Yellowfin Technical Support
Hello Lex Clay,
I wish you a very happy new year
I wanted to follow up with you regarding the information I requested in my last email. This will allow me to further troubleshoot this issue and work towards a resolution. I know you may be busy but this information is necessary to solve this issue.
If you are unavailable right now, you can always contact us again at a later time by opening a new ticket. I will close this ticket by the end of business tomorrow if I do not receive a reply.
Please reply to this email and I will continue to work to resolve this issue.
Thank you,
Yamini Naidu
Yellowfin Technical Support
Hello Lex Clay,
I wish you a very happy new year
I wanted to follow up with you regarding the information I requested in my last email. This will allow me to further troubleshoot this issue and work towards a resolution. I know you may be busy but this information is necessary to solve this issue.
If you are unavailable right now, you can always contact us again at a later time by opening a new ticket. I will close this ticket by the end of business tomorrow if I do not receive a reply.
Please reply to this email and I will continue to work to resolve this issue.
Thank you,
Yamini Naidu
Yellowfin Technical Support
Hi Lex Clay,
I hope things are going well with you.
Just wanted to let you know I'll be closing this request due to inactivity. However, if you ever wanted to re-visit this or have anything else I can help you with, please let me know.
Kind regards,
Yamini Naidu
Hi Lex Clay,
I hope things are going well with you.
Just wanted to let you know I'll be closing this request due to inactivity. However, if you ever wanted to re-visit this or have anything else I can help you with, please let me know.
Kind regards,
Yamini Naidu
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