.YFX Import forever loading

Jesse White shared this problem 1 year ago
Resolved

When trying to import a .yfx file, the import page seems to hang. The import never finishes.


The .yfx is 40MB, and I have tried increasing the timeout to no avail.


I have attached the appserver/logs folder.

Files: logs.zip

Comments (3)

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Hi Jesse,


Thanks for getting in touch, sorry to hear you're having some issues with importing your yfx file.


Can you tell me if the server/service has been restarted recently?


The YFX file is actually a container file for the XML that is exported. Could you try using your favourite compression software (winzip/winrar etc) to open the YFX file and extract the XML file, then try importing this separately.


sometimes this may work, but it helps us eliminate one potential cause as your file is quite big!


Best regards,

Pete

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Hi Pete,

Thank you for the quick response.

Extracting the XML file and importing that has worked!

Cheers,

Jesse

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Hi Jesse,


Thanks for letting me know!


I have seen in the logs there are some "interesting" warnings about memory leaks on your system.


If things are working as expected, then continue for now, however, we may have to revisit if you run into issues later on.


I'll close this ticket for now, but if something does go wrong or it starts behaing a bit bizzarely, then open a new ticket and reference this one!


Have a great day!

Best regards,

Pete

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