YF v9.7 CREATE button not working, can't create reports/views/dashboards...

Diogo Thomaz shared this problem 5 months ago
Defect Logged

Just upgraded to YF 9.7 (from 9.6) and Create button is not working:


Every time I click on Create the console shows error:

TypeError: this.model.get("collapsedRightItemCallback") is not a function. (In 'this.model.get("collapsedRightItemCallback")()', 'this.model.get("collapsedRightItemCallback")' is undefined)

Anyone with the same problem?

Diogo

Comments (5)

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Hi Diogo,

I'm not seeing any issues on my end following an upgrade.

Could you send over the info.jsp page from your instance, please? Could you also send a copy of the yellowfin.log file?

Do you encounter the same issue if you rollback and try the upgrade again?

Kind regards,

Chris

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Hello Chris,

I have not tried to rollback and re-install v9.7. For now we are creating new reports from the Views (right mouse click and create report).

Here is the paje you asked for: https://yellowfin.aquanetix.co.uk/info.jsp

We have tried this in a few browsers and laptops and always have the same error.

If you cannot think of a cause I will re-install.

Regards,

Diogo

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Hello Chris,

yesterday we updated to the new release of 9.7 but I still cannot create reports/views/etc

I get this when I click the Create button:

/d6fc390e861a3161677996e12525e096


What could be the cause of the problem?

Thanks

Diogo

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Hi Diogo,

Thanks for reporting this with the error from the browser console log. Our dev team has created an internal task for this and fixed it. It should be coming in a small, shortly to-be-released update.

It seems to occur only when using the create menu at the left side nav bar, if you move it to the top for the time being, it should be okay.

I'll convert this to a defect type ticket.

Kind regards,

Chris

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Indeed it works when on the top bar.

Thanks.

We will update when the new patch is out.

Regards,

Diogo