New Topic

Community Topic Problem Performance

Mark McGuire

Yellowfin Support Team

Assigned

Category Performance

Product Version 7.3

YellowFin extremely slow in adding new charts, data source or reports

Ishita shared this problem ago

Resolved

Hi,

I am trying to create a new data source in YellowFin but as soon as I click on add the page just keeps on loading for a really long time. The same is the case with reports and charts. I tried multiple browsers as well. Can you help me with the issue here?

The same problem 0

Replies (1)

Mark McGuire ●

Hi Ishita,

I hope all is well,

Looking at this further I can see that Ryan Carrie is already dealing with this issue in a ticket with the ID of; 5216. Ryan will reply back to that ticket within due course. With this I will mark this as Resolved.

CLOSED DUE TO DUPLICATE.

Regards,

Mark

Reply URL

Sivasankar ●

I do have the same problem while creating a data source connecting to oracle RDS instance. It takes 20+minuets everytime when i try to create a data source and after passing the required connection details, the window is spinning for a long time and ends with connection timeout error.

Also the connection parameter input window not fit into my laptop screen and i was not able to scroll down to the username and password to enter the credentials. Weird

URL

Mark McGuire ●

Hi Sivasankar,

I hope all is well,

This ticket has since been closed, can you please update the initial ticket of this; 5216, Ryan will be happy to assist.

Regards,

Mark

URL

Ishita ●

Hi Sivasankar,

I would sugest go and delete the plugins you don't need from the admin console. This worked for me. Could be a similar issue for you. Check the info logs.

URL

Mark McGuire ●

Thanks for the input Ishita. Hopefully this can help Sivasankar.

Regards,

Mark

URL

Sivasankar ●

Hi Ishita,

Thanks very much for suggesting, I have the default plugins and not sure if removing the default plugin will then able to configure back if I need them ?

URL

Ishita ●

Hi Sivasankar,

I'm not sure if you can have them back if needed. For our case, since we did not need them, we removed all plugins and the tool started performing well.

URL

Mark McGuire ●

Hi Sivasankar,

If this is becoming an issue and you would like this addressed directly could you please get this submitted as a new ticket so we don't confuse this with the original issue.

We will have one of our support team members assist asap.

Regards,

Mark

URL