Updates regarding case 25123

Christophoros Christofi shared this question 2 months ago
Answered

Hello,


BMC has created a ticket on our behalf that we have not received any communication for a while and I was wondering whether you can provide any information.


https://community.yellowfinbi.com/ticket/25123

Access Filter is not refreshing with new values after refreshing manually or with schedule.


Kindly let me know whether you can provide any updates around that case.


Thanks,

Chris

Comments (3)

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Hi Chris,

It looks like this case was closed on the BMC side as they didn't hear back from yourselves. I would certainly advise reopening it with them and they can then get it moving again with us. The last request on our side was for a copy of the Yellowfin configuration database and schemas for the data sources that exhibited the behaviour.

Kind regards,

Chris

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Hi,

Hope you're having a good week.

Just wanted to check-in and see how it's all going. Was there anything you were needing from me to help get this resolved?


Regards,

Chris

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Hi,


I hope things are going well over there.


Just wanted to let you know I'll be closing this request due to inactivity. However, if you ever wanted to re-visit this or have anything else I can help you with, please let me know.


Regards,

Chris