Sent to support functionality for error/issue diagnosis
We have a large customer base that we support and are looking for ways to stream line our processes. One thing that has been identified is when one of our customers has an issue it is quiet hard to get the required information to diagnose the problem. Not all customers a technical minded.
An option with in the interface to send information to our support team would be very beneficial.
In the scenario where a customer was getting an error from a generated report, the "Sent to Support" function would be available and would gather the error, data source, customer information and any other required details to send to the support team. The customer would have the opportunity to add further comments before submitting.
Think of it as "Submit a crash report" functionality that you would find when an application crashes on Windows, Mac or Linux.