Screenshot by camera icon not working

Ruetee Chitpranee shared this problem 21 days ago
Resolved

Hi,


I would like to report a problem on making screenshot by camera icon (see attached).

Please help to investigate and fix it urgently. Thank you in advance.


Best regards,


Ruetee C.

Comments (3)

photo
1

Hi Ruetee,


Thank you for reaching out to us on this. I have tested your issue and I can confirm this is an issue in the version of Yellowfin you are running 8.0.1. This has been resolved in the updated 8.0.2 and I would recommend upgrading to the latest version. Please see the comparison below between 8.0.1 and 8.0.2:


130558ab0c21b5b946008262d7ab996d


Even though it is a minor upgrade, I would recommend taking a look at this article outlining the best practice when upgrading and if you have any issues do not hesitate to get in touch.


Cheers,

Neal

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1

Dear Neal,


Thank you so much for the resolution.


Best regards,


Ruetee C.

photo
1

Hi Ruetee,


Is there anything else I can assist with?


One last thing, we would be grateful if you could take a moment to provide your feedback by completing our Closed Request Survey.

It will take less than 15 seconds to complete and is vital in helping us to continually monitor and improve our levels of service to you.

As usual please reach out to us if there was anything else we can help you with.


Cheers,

Neal