Report doesn't get refresh after Sql tables are refreshed

Shweta Seth shared this problem 2 years ago
Resolved

Hi Team,

PFA..

Report doesn't get refresh after Sql tables are refreshed

We have data in our tables for April Month but chart is not getting refreshed..

We have to manually go and edit each and every report to bring in data.

After any update in the table the dashboard/Reports doesn't get refresh

Demonstrated the same on call to Matt Wilson

Comments (4)

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Hi Shweta,


Thank you for getting in touch. Sorry to have you repeat yourself here, but would you be interested in demonstrating this issue to me over a screen-share session? If so please let me know what time works best for you (I am on US Mountain Time).


Regards,

Nathan

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Hi Shweta,


After investigating this issue, I believe that there is a cache scheduled somewhere that we need to disable. In the dashboard setup, you can define when a report should be loaded:


55f98944f49fd4c27bbd8c7e561535b9


What is this set to in your environment?


I will continue to look for other areas that might be affecting this but I think that this will be a good place to start.


I look forward to your response.


Regards,

Nathan

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Hi Shweta,


Have you had any luck in resolving this?


Regards,

Nathan

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Hi Shweta,

I am going to set this ticket to closed for now, but if there is anything else I can do to help here, please just let me know and the case will be re-opened!


Regards,

Nathan