NPE - Cannot export Storyboard

Richard Blakers shared this problem 1 week ago
Awaiting Reply

Hi Support,

We are unable to export storyboard to PDF get Oh No error message. Also when browsing the storyboard throws an error.

It happens on few storyboards.


Regards,


Richard

Comments (4)

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Hi Richard,

Thanks for your call today and for screenshare.

I have created a ticket on behalf of you.

Please email me the log files. We have seen similar issues previously and has been fixed now.

I will test it here and then raise a defect as needed.

Let me know if you have any questions.

Regards,

Mahesh

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Hi Yellowfin Support,

Ticket: https://prometheusinformation.freshdesk.com/helpdesk/tickets/1325

We discovered the error was due to the value 'undefined' appearing in the SlideProperties table in the field FormatValue.  When we ran the query as shown below it fixed the issue

attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9

Regards

Richard Blakers

Prometheus Information

218 Northbourne Ave Canberra ACT 2601

Mob.  0458 567 109

richard@prometheus.com.au

On Wed, 15 May at 2:30 PM , Yellowfin Support <support@yellowfin.bi> wrote:

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Hi Richard,

Thanks for you reply.

Really appreciate for letting me know about your findings and the fix you have applied to resolve this issue.

I will let developers know about this outcome.

Please let me know if you have any questions.

Kind Regards,

Mahesh

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Hi Richard,

Thanks once again.

I had a discuss with developers. We found this is bit hard to replicate the issue for the moment.

Also we have plans to completely revamp Storyboard and Dashboard section.

So after the Storyboard part of application is rebuilt you will not see these errors anymore.

Please let me know if you have any questions.

If everything is good, I will mark this as completed.

Kind Regards,

Mahesh