We have purchased a perpetual license way back 2011. Is it possible to download the latest version and transfer the our old license? I think our license is for version 5. Thanks
I hope all is well,
Yes this would be possible, however you would face a few issues with version 8, for example the use of Signals would not be available... With this I would highly recommend reaching out to your Account Manager, they can discuss your options.
Thanks for being responsive; highly appreciated.
Since this was purchased from way back, I'm afraid the account manager where our Yellowfin was purchased isn't related to the company anymore. Can I just email or contact Yellowfin directly regarding this?
Thank you for getting back to me. I have forwarded this on to our APAC team, hopefully they can respond very soon. I will check in again with this tomorrow. I hope this is ok and rest assured we will get this looked at for you.
Thanks for being a big help.
No problem, support are here to help :-)
I have since heard the news that Matt was going to go ahead and reach out, can you confirm that this has happened, if so I will mark this ticket as Completed if you don't mind as further communication can be held direct with Matt. I look forward to your reply.
Yes, Matt has already reached out. Thanks for your help.
Perfect, thank you for the update. I will go ahead and mark this as Answered. Have a great day/evening.
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