License

Diane Agno shared this question 2 months ago
Answered

We have purchased a perpetual license way back 2011. Is it possible to download the latest version and transfer the our old license? I think our license is for version 5. Thanks

Comments (8)

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Hi Diane,

I hope all is well,

Yes this would be possible, however you would face a few issues with version 8, for example the use of Signals would not be available... With this I would highly recommend reaching out to your Account Manager, they can discuss your options.

Regards,

Mark

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Hi Mark,

Thanks for being responsive; highly appreciated.

Since this was purchased from way back, I'm afraid the account manager where our Yellowfin was purchased isn't related to the company anymore. Can I just email or contact Yellowfin directly regarding this?

Thank you.

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Hi Diane,

Thank you for getting back to me. I have forwarded this on to our APAC team, hopefully they can respond very soon. I will check in again with this tomorrow. I hope this is ok and rest assured we will get this looked at for you.

Regards,

Mark

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Hi Mark,

Thanks for being a big help.

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Hi Diane,

No problem, support are here to help :-)

Regards,

Mark

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Hi Diane,

I hope all is well,

I have since heard the news that Matt was going to go ahead and reach out, can you confirm that this has happened, if so I will mark this ticket as Completed if you don't mind as further communication can be held direct with Matt. I look forward to your reply.

Regards,

Mark

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Hi Mark,

Yes, Matt has already reached out. Thanks for your help.

Kind regards,

Diane

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Hi Diane,

Perfect, thank you for the update. I will go ahead and mark this as Answered. Have a great day/evening.

Regards,

Mark

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