License creation not sending out emails

Stephen Van Rooyen shared this problem 9 months ago
Resolved

Hi Guys,


The email following the creation of a new license via the website is not being sent out.


Regards,

Stephen

Comments (6)

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Hi Stephen,

I hope all is well,

Thank you for raising this with us, I will inform our team who run our website to see if they can replicate. I hope this is ok - I will get back to you asap.

Regards,

Mark

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Hi Stephen,

Who was the licence email sent to, and what time was it sent?

I have just a licence to myself and it was sent successfully.

Thanks,Peter

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Hi Guys,

We normally send the license email to the customer, and cc our-self's.

On tuesday I sent a license email to a customer(MondorLG@tfg.co.za) and cc'd support@aigs.co.za which never arrived.

Also the updates/comments on this post has not been emailed to me. I stumbed upon it when I was loggin another call (my email address is stephenvr@aigs.co.za)


Regards,

Stephen

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Hi Stephen,

I hope all is well,

I just want to touch base to see if this has been resolved? I had similar issues yesterday with support email notifications. All appears to be well at my end. I look forward to your reply.

Regards,

Mark

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Hi Mark,


This is the first notification I received via email, since logging the call.

I guess it safe to assume its working now.


Regards,

Stephen

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Hi Stephen,

Thank you for confirming. I will go ahead and mark this problem as Resolved.

Regards,

Mark