Keep Getting Error 343. No Access to TMS:Task
We keep getting error for some users stating "An exception occured Error 353. You have no access to TMS:Task WARNING (59). Your login failed, but connected as guest user.; Please check the SQL Syntax and try again."
This issue doesn't come for all users.
We verified ITSM permissions, users have Task Admin role.
This has been noticed generally if the users login id was changed in Remedy.
Currently, if we get this for certain user we are deleting that user from smart reporting and re syncing the profile. Once Re Sync is done user doesn't get this error.
Is there a possible way to find out users and re sync them?