Hey guys, Dor here
I did everything your guide says to do, and I cannot see the option for JS charts in roles
Once JS charts have been enabled, the user/admin needs to log out and back in again to have the new role options appear.
Can you confirm you have done this?
Hey Peter! Dor here
I tried that as well and I confirmed it did not work either.
Seems like a bug at our end, maybe the configuration got messed up due to installation from 7.2 to 7,4?
Is there any configuration we can change to activate that ?
Thank you for your reply, this is very helpful
Unfortunately, as I stated - We've tried that, and still the option for JS charts under any role we try to edit does not exist.
Is there any other way to change that configuration ?
Hey Mike, Dor here
I marked the Client Org option, logged out and in, and I want to create it on Admins at the current moment.
Public reports are marked there, yet, still, can't see the option.
Perhaps we can hop on a screen share tomorrow? I'm available from 8AM - 5PM MST.
I can screenshare with you :)
How about Sunday, 8:30am MST ?
Sorry, I'm unavailable that day. I can screen share M-F 8:30 AM US MST to about 4:30PM MST. Let me know what time best works for you within that time frame.
Oops, Sorry Mike, forgot that Sunday is a day off
Monday then! would be great.
I can set up a RingCentral Meeting for 10 AM MST, if that works:
Join from PC, Mac, iOS or Android: https://meetings.ringcentral.com/j/1489686621
So we have a couple options here:
Let me know how you'd like to move forward here.
I can get a fresh copy, for that matter, although nothing has changed.. I'll update this ticket with it
The upgrade tickets are very important, while this ticket is also important for us..
I've tried to run it on Firefox (our default) and Chrome, nothing has changed...
Hey Mike !
The updated DB has been uploaded to your FTP server :)
Excellent. I will re-set up the instance using this config db and test against this when I get the chance.
I believe we've narrowed it down to some sort of local environmental factor. Can you see if this option is available in your account from a different computer?
I have an idea.
We're not using HTTPS, we're using HTTP.
And I know that there are some security problems with Java.
Could it be that it's being blocked because the connection is not secure?
Can you check HTTP and not HTTPS in our instance ?
**UPDATE* : I've checked it in HTTPS, there's no difference.I also checked it in another computer, nothing happened.
I have no direction to what can cause it in the environmental stance.
I'm looking at Yellowfin files in search for what unlocks this feature, and maybe get a clue from there.
Assuming you don't find anything doing so, is your instance publicly accessible? Do you think I can have a temporary login to view the problem first-hand?
It's not publicly available, it contains sensitive information..
I can screenshare with you if you'd like, I'm available now
Unfortunately, I don't think seeing the problem again would be beneficial here. Replicating it is really the only way we can work to find and address this issue. I think our final option would be if you could zip up your Installation folder and send that our way, then perhaps we can see if this in some way relates to one of the styling files. Other than that, we have your entire most recent Config DB set-up here, and this is working as expected, so we've pretty much narrowed it down to something that's particular to your environment. Let me know if you can send that over.
I went ahead and zipped our installation folder :)
I've noticed now that there's an update from February and we had January.
We've update the system after I've uploaded our zip file, but note that there's no change inside roles.
I still cannot see the Java option.
Thank you. I'm looking into this and will update you when I next get the chance.
Mike! Thank you for that reminder!
That's great news! It'd be interesting to know what you discovered here, but since this is working now, I'll go ahead and mark this as Resolved in the mean time.
Thank you for your help :)
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