Is there a way to remove scroll bar on popup lightbox?

Syed Rahman shared this problem 1 month ago
Defect Logged

Hi,

I get scroll bar on every popup lightbox window. I tried by increasing the size of chart but the scroll bar remains the same.

Attaching the screenshot for your reference.

Regards,

Syed

Comments (7)

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Hi Syed,

Unfortunately I don't get those unnecessary scrollbars on any of the lightboxes in my 7.4.7 Yellowfin so I can't experiment with ways of getting rid of them. I'm guessing that they are an issue specific to your particular version and build, so please tell me which version and build you are using and then I'll try and replicate the issue over here.

Also, if you could send across the results from info.jsp ( http://<server>:<port>/info.jsp ) then that may help the investigation of this issue.

regards,

David

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Hi David,

Fortunately, I am on the same version. My YF version is 7.4.7 and build 20180824.

Attaching the data for info.jsp to this comment.

Regards,

Syed

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Hi Syed,

thanks for the info.jsp, although this is quite strange because I can see that your system is very similar to mine and yet every one of your popup lightbox windows has the scrollbars and mine don't.

Can I please check on something, when you say "every popup lightbox window" is it really every one, or just a few in a particular part of the application?

For example, if I click Create->Data Source I get the following popup lightbox window without any scrollbars:

/30fzDTUfm0EPvpAAAAAElFTkSuQmCC

When you do the same, do you get the scrollbars there?

regards,

David

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Hi David,

No No...Its only on the pop up reports which I create for drill through.

Regards,

Syed

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Hi Syed,

good, now we are getting somewhere - it is only occurring on your popup drill through reports.

Although for some reason unfortunately I'm still not able to reproduce the issue even though I'm on the same version and build as you.

I have attached a short video ("Popup_DrillThrough.mp4") of my replication attempt, and I'd be most grateful if you could take a look at it and see if I'm doing something different to you.

I'm thinking that it must be something you have configured in your child report chart that I haven't done, for example, I noticed you don't have a report title so I removed my child report title but that didn't help. If you are able to please tell me all the configuration items you did to the child report that would be great!

And actually, if you have the Ski Team demo data in your installation, then if you could make a drill through report with that and export it and send it across to me then that could be really helpful, then I'll import it here and hopefully reproduce the bug straight away.

thanks,

David

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Hi David,

Thanks for the information.

I created new reports using Ski team demo data. Things came to my observation are-

1. The popup (Chart view) is fine when it is previewed in report mode. But then when the same report is dragged on dashboard, popup report comes with a scroll bar.

2. And the popup (table view) comes with scroll bar on both report mode and in dashboard mode.

I am attaching the yfx of dashboard so it will be better to understand.

Regards,

Syed

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Hi Syed,

thanks very much for that, now I can replicate the issue so I have raised a product defect so that it gets fixed.

Thanks for alerting us to this bug and apologies for the inconvenience caused by it.

regards,

David