New Topic

Community Topic Question Data Sources

David Registro

APAC SD Team

Assigned

Ryan Carrie

NA Business Team

Category Data Sources

Product Version 7.3

Instagram - error retrieving results

Gustav Piater shared this question ago

Answered

I installed the instagram connector, validated the key and have successful login test. I do however get "Error retrieving results " on each of the dashboards except "top photo tags"

Files:

The same question

Replies (5)

David Registro ●

Hi Gustav,

Hope you're having a good day.

When first launching connectors, background schedules are run to return data. Depending on the connector, it will then store the data in the Yellowfin DB.

With the instgram connector, it will store it in the database. So the error you're getting is referring to a failure retrieving the data.

What I'd like you to do is, open 'Schedule Management' and look for your Instgram schedule there. Then manually run it.

Does it run ok? If so, do you now have data on your dashboard for all reports?

If not, what errors are thrown.

Thanks,

David

URL

Gustav Piater ●

Hi David, this has resolved the problem but not at first. Please see the images attached with the schedule failure and message. I also had to remove the HashtagName and number of tags. Thanks Gustav

Files:

URL

David Registro ●

Hi Gustav,

Sounds like there was some data that was not being handled by the connector, or the API itself was not passing across valid data.

Can you please let me know what hashtags you were using, in the hope we can replicate and raise a task with the dev team?

Thanks,

David

URL

David Registro ●

Hi Gustav,

Hope things are going well, just checking in on this.

Thanks,

David

URL

David Registro ●

Hi Gustav,

Sorry to be a pain, just wanting to get to the bottom of this so we know what YF can do to make this better.

Thanks,

David

URL

Gustav Piater ●

Hi David

While having the issue, I tried several items/options and can not now remember what the #tag was that was used. I also tried to replicate this error but was not able to !

Gustav

URL

David Registro ●

Hi Gustav, oh damn! Ok well i'll flag this as closed, but we can revisit at any point in time.

URL

Lebo Dlamini ●

Hi David,

I have a similar problem to Gustav apart from the fact that the now the connector doesnt return any results even after I have ran the schedule. This is what it says.

I have also attached the logfiles for you to see. The facebook connector also says the same thing.

Version 8.0.1

Build: 20190301

Regards,

Lebo

URL

Ryan Carrie ●

Hi Lebo,

I've converted your request over to a private ticket and removed your logs from this public topic. Someone with Support will be handling your request as able.

Thanks,

Ryan

URL