Has anyone connected Yellowfin to Avaya to visualise and drill into Call Centre stats?

Guest shared this question 2 years ago
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Hi Luke,


I hope all is well,


To my knowledge I have not seen this request within Yellowfin nor can I say we have sucesfully connected to Avaya. With this I will have this questioned within the correct department to see if we can get some answers. I hope this helps.


Regards,

Mark

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Hi Luke,


Sorry for the delay in responding, I have since heard back on news of this, please see below:


From your title I can see that you are referring to the "Call Centre" package within Avaya, with this to our understanding this uses SQL Server as its repository.

Can I question if your SQL Server db is on-premise, or hidden behind a network in the cloud?


Further to this I have attached a link from the Avaya website showing the driver needed: https://downloads.avaya.com/elmodocs2/ir/28429.htm


I hope this answers your question and I look forward to your reply.


Regards,

Mark