Email authentication failed

Chandana Vishnu shared this problem 2 years ago
Resolved

Hi,

I am using YELLOWFIN BI 7.3V. I tried configuring OUTGOING MAIL SERVER but it is showing "SMTP Authentication failed.

javax.mail.AuthenticationFailedException: 535 Incorrect authentication data "


Below are the screen shots of work around.

can you plze help me out in resolving the issue.

Comments (18)

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Hi Chandana,


Thanks for the post.

Is it ok, if we do a remote session now to look into this issue?


Regards,


Mahe

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sorry we dont have remote session.

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Hi Chandana,


If you want, I can send you the link for GoTo Meeting and we can do remote session.


Otherwise to resolve the issue, we need you to send me the configuration table from your Yellowfin DB. Just export it to CSV and email.

I need to look into that table and will send you the required details on how to fix the issue.


Can you please tell me what Build are you currently using, also what I would like to know is:

1. Did you upgrade from an older version to 7.3 did you do new install of Version 7.3?

If not

Tell me the Version and build of the older version.


2. Is this a new setup of SMTP or an old setup?


Let me know if you have any questions.


Regards,


Mahe

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Hi,

i installed new version 7.3 directly and SMTP is also a new setup....

plze find the attached db file. let me know that is the one u r asking for.

Files: web.csv
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Hi Chandana,


The file "web.csv" you have sent is not the one I am looking for.

In Yellowfin Configuration Database, you will find a table named as "CONFIGURATION", you need to export the data to CSV format and please email that CSV file.


Let me know if you have any trouble finding the file or if you have any questions.


Regards,


Mahe

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hi Mahe,

I couldnt find the file which u are asking for. I am a fresher n i m still in process of learning Yellowfin. Sorry for giving trouble. can u plze locate the file.

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Thanks in advance,

Chandana K

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Thanks for your reply Chandana.

You need to speak to your DBA, they will have an idea where the Yellowfin DB is installed on.

Or else you may need to speak to the person who has installed Yellowfin.


Let me know how did you go with this,


Regards,


Mahe

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Hi Mahe,

Thanks for the response. Actually I only installed Yellowfin in my system and I am using MYSQL as a backend database.

C:\Users\chandana\Yellowfin 7.3

this is the path of my Yellowfin


Thanks in Advance,

Chandana K

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Hi Chandana,


When you installed Yellowfin did you choose HSQL or did you enter MYSQL details?


If you have used HSQL, then you need to zip and send me the file configbd.data in the path

<Your Yellowfin folder>/data


Or


If you have configured MYSQL, then you will find the CONFIGURATION table, you need to export the data to .CSV file and send it to me.


Let me know if you have any questions.


Regards,


Mahe

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Hi,

Is this the one u r asking for??

If not , is it ok for u to organise remote session tomorrow?


Thanks in Advance,

Chandana K

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Hi Chandana,


Sorry for delay in replying to your email.

We usually support Corporates and not general users, I need to authenticate users before I reply.

Would you mind telling us the Company you are working for, so that we can provide you a priority support.


Let me know if you have any questions on this.


Regards,


Mahe

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we will do remote session if it is ok for u..


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thanks

Chandana

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i m working for Germane Analytics located in bangalore

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Hi Chandana,


I can arrange remote screenshare session today about 4pm (AEDT), just want to let you know that I am in Melbourne Australia and I am in the office until 5pm.

If this time is not suitable and if you can make it earlier, please let me know on reply to this email I am happy to change it.


Below are the details for our meeting today:


Mahesh Thatipamula is inviting you to a RingCentralmeeting.

Join from PC, Mac, iOS or Android: https://meetings.ringcentral.com/j/1488222991


Regards,


Mahe

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Hi Mahe,

thanks for ur response. Just now i came to off n now it is 10 AM here. I am sorry I couldnt make it today as I have some meetings in office. sorry for troubling you.


Thanks,

Chandana K

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Hi Chandana,


That's alright. Let me know when you ready for remote session.

I am available between 8:30 am and 5 pm AEDT time.


Regards,


Mahe

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yeah sure, thank you

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Hi Chandana,


I am closing this case for the moment.

You can still respond on this case, when you respond it will become active.


Let me know if you have any concerns.


Regards,


Mahe