Email authentication failed

sorry we dont have remote session.

Hi Chandana,

If you want, I can send you the link for GoTo Meeting and we can do remote session.

Otherwise to resolve the issue, we need you to send me the configuration table from your Yellowfin DB. Just export it to CSV and email.

I need to look into that table and will send you the required details on how to fix the issue.

Can you please tell me what Build are you currently using, also what I would like to know is:

1. Did you upgrade from an older version to 7.3 did you do new install of Version 7.3?

If not

Tell me the Version and build of the older version.

2. Is this a new setup of SMTP or an old setup?

Let me know if you have any questions.

Regards,

Mahe

Hi,

i installed new version 7.3 directly and SMTP is also a new setup....

plze find the attached db file. let me know that is the one u r asking for.

Hi Chandana,

The file "web.csv" you have sent is not the one I am looking for.

In Yellowfin Configuration Database, you will find a table named as "CONFIGURATION", you need to export the data to CSV format and please email that CSV file.

Let me know if you have any trouble finding the file or if you have any questions.

Regards,

Mahe

hi Mahe,

I couldnt find the file which u are asking for. I am a fresher n i m still in process of learning Yellowfin. Sorry for giving trouble. can u plze locate the file.

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Thanks in advance,

Chandana K

Thanks for your reply Chandana.

You need to speak to your DBA, they will have an idea where the Yellowfin DB is installed on.

Or else you may need to speak to the person who has installed Yellowfin.

Let me know how did you go with this,

Regards,

Mahe

Hi Mahe,

Thanks for the response. Actually I only installed Yellowfin in my system and I am using MYSQL as a backend database.

C:\Users\chandana\Yellowfin 7.3

this is the path of my Yellowfin

Thanks in Advance,

Chandana K

Hi Chandana,

When you installed Yellowfin did you choose HSQL or did you enter MYSQL details?

If you have used HSQL, then you need to zip and send me the file configbd.data in the path

<Your Yellowfin folder>/data

Or

If you have configured MYSQL, then you will find the CONFIGURATION table, you need to export the data to .CSV file and send it to me.

Let me know if you have any questions.

Regards,

Mahe

Hi,

Is this the one u r asking for??

If not , is it ok for u to organise remote session tomorrow?

Thanks in Advance,

Chandana K

we will do remote session if it is ok for u..

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thanks

Chandana

Hi Mahe,

thanks for ur response. Just now i came to off n now it is 10 AM here. I am sorry I couldnt make it today as I have some meetings in office. sorry for troubling you.

Thanks,

Chandana K

Hi Chandana,

That's alright. Let me know when you ready for remote session.

I am available between 8:30 am and 5 pm AEDT time.

Regards,

Mahe

yeah sure, thank you