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Community Topic Question Report Builder

Lesley Goggin

EMEA SD Team

Assigned

Category Report Builder

Product Version 9.0

Dashboard filters not available

Boja shared this question ago

Answered

Hello smart guys,

I am trying to set up filters on my dashboard but it seems that the option is not available to me. What can be the reason? What should I do to make it available?

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Best Answer

Lesley Goggin ●

Hey Boja,

No problem! - Could you do a quick trick and ensure your browser zoom percentage is at 100% - there is a known issue where the analytic setup page disappears when this is anything below 100%

Let me know if this works for you?

Best Wishes,

Lesley

Replies (1)

Lesley Goggin ●

Hey Boja,

I hope you are well & had a lovely weekend :)

In order to enable the filters in the dashboard settings, you will need to enable this in the 'Analytic setup' of the dashboard settings tab first.

Here in my first screenshot we can see I do not have the filter tab available (same as yours) but we can also see, I have not enabled the available filter in the analytic set up -

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Here I have selected the 'Camp Region' Filter display and this has now enabled the filter tab -

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I hope this helps! :)

Best Wishes,

Lesley

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Boja ●

Hi Lesley,

Thank you very much for a quick response. I tried as you suggested but this card is empty in my case, for all reports used in the dashboard. Is there anything else I should enable before that?

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Lesley Goggin ●

Hey Boja,

No problem! - Could you do a quick trick and ensure your browser zoom percentage is at 100% - there is a known issue where the analytic setup page disappears when this is anything below 100%

Let me know if this works for you?

Best Wishes,

Lesley

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Boja ●

Yes, this solved my problem. thank you very much, Lesley.

Have a wonderful day

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Lesley Goggin ●

Im very pleased to hear it, Boja :)

Thank you! I hope you have a wonderful day too!

Best Wishes,

Lesley

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Daya Naidoo ●

Hi Lesley, I have V9.4. For the hell of me, when I press the ADD FILTERS button, I get no response.

Please HELP,

Regards

Daya

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Lesley Goggin ●

Hey Daya,

I hope you are well!

Just to let you know, you may need to raise a new request, as the issue you are experiencing is a separate issue to this post...

Although, just to give some peace of mind - The issue you experience, where the 'Add Filters' button is not triggering a response, is a known issue in 9.4

Good news - This has been fixed in the latest release of 9.5 ! which is available :)

So before raising a new request - I would suggest either upgrading or installing the latest version to test the results :)

I will keep this post open to hear back from you on whether or not you are happy to try this or not.

And just for some extra peace of mind here is a link to the release notes for 9.5

And within the release notes, we can see under 'Data' that the add filters issue has been resolved :)

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Let me know if you try out the new 9.5 version and if this has resolved the issue

Best Wishes,

Lesley

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Daya Naidoo ●

Lesley, you are a blessing. I will try V9.5 and advise.

Kindest regards

Daya

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Lesley Goggin ●

Oh Thank you, Daya !...but thats what I am here for! :)

Keep me posted

Best Wishes,

Lesley

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Daya Naidoo ●

Morning Lesley from down here is South Africa, your assistance has been exceptional. The upgrade worked perfectly.

My sincere appreciation.

Take care &

Kind regards

Daya

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Lesley Goggin ●

Good Morning, Daya

I hope you had a lovely weekend!

That is great news! :)

I will go ahead and mark this post as answered

If you have any further queries, feel free to raise a new request and we will be happy to help you! :)

Best Wishes,

Lesley

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