Continually logging users out...

Hi Zack,

Thanks for reaching out to us. Is this a clustered environment? There was a bug discovered in clustered 9.2 environments with a similar behavior to what you are experiencing, which has been fixed in the latest 9.2.2 build. If you are on a clustered environment prior to 9.2.2 then I would suggest upgrading to this version as the first port of call.

If the above doesn't apply to you, please let me know and I will move this to a private ticket to we can dig into your logs and see what could be the cause.

Cheers,

Neal

Neal,

Apparently, we did not upgrade to the newest build. We will do so.

Thanks,

Zack

Hi Zack,

Hopefully this will take care of those issues for you. Please let me know once you have completed the upgrade how it all goes.

Cheers,

Neal

Hi Zack,

Hope you are well. I have seen through your logs on one of your other requests that you have upgraded one of your environments to 9.2.2, just wanted to see if this upgrade has resolved this issue for you?

Cheers,

Neal

Neal,

So far, it seems to have worked. I had some other strange issues happen, but this issue seems to have been resolved!

Thanks,

Zack

Hi Zack,

Glad to hear this is resolved at least. I will close this off, but if you have any issues like this again please update this question.

Cheers,

Neal