Can I update the licence during the changes of server name?

Manojkumar shared this question 12 months ago
Answered

Hi

For example, I have a yellowfin website like https://reports.delta.com with a license.

Now I changed my server name to https://reports.deltastep.com. For this do I want to upgrade the license for the new server?

Comments (3)

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Hi Manojkumar,

Thanks for reaching out to support.

The server hostname is one of the parameters defined in the license. If you change the hostname, you will need a license that includes the new hostname.

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Your account manager can assist with this process, support does not have this power unfortunately. But If you can provide your current <url>/info.jsp page I would be happy to reach out to your representative on your behalf to help get this resolved. Let me know how you'd like to proceed.

Thanks, Eric

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Hi Manojkumar,

Just wanted to check in to see if you had a chance to review my reply at this time.

Thanks, Eric

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Hi Manojkumar,

I'm going to go ahead and mark this question as Answered at this time. Feel welcome to reach out in the future.

Thanks, Eric