access filter not working properly

Daniel.Eyre shared this problem 1 month ago
Resolved

I've used an access filter for a client on your system. It definitely assigns the right filtering for users:

/f4PiMouqawHPAAAAAElFTkSuQmCC

However it doesn't seem to be working at the dashboard/report level!

When I log in as this user (actually an employee from our company); the records for "Work Health & Safety" do NOT appear:

/w9kGE0nkzGjNwAAAABJRU5ErkJggg==


And there are records in the system within this OU breakdown:

/f8mc1Gr+APNPAAAAABJRU5ErkJggg==


Could someone please investigate? Because Is suspect that this could be a bug in the software.

Comments (5)

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Hi Daniel,

Because of the data, I am making this as private ticket.

I have tested Access Filter for a user on 7.4, 20180515 build and couldn't replicate the issue. In general the Access Filter works alright.

I may need to setup exactly to your environment so that I can correctly replicate the issue.

Wondering if the Access Filter is created on the Default ORG or Client OU?

Did you use Source Substitution?

Can you please send me some screenshots of your Access Filter setup?

I have added my testing video with this email.

Please let me know if you have any questions.

Regards,

Mahesh

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Apologies. It turns out that there was a mismatch ijn text.

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Hi Daniel,

So is it all working ok now?

Please let me know if you have any questions.

Regards,

Mahesh

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Yes it's working now. Please close this ticket.

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Thanks for updating me Daniel.

Regards,

Mahesh