Event Archive cleardown not working

Hello Lex Clay,

My name is Yamini Naidu from the Yellowfin Technical Support Team. We have received your support request, and I will be your primary contact on the following ticket:

Ticket Number: #30350
Case Title: Event Archive cleardown not working

Allow me some time to look into this issue meanwhile request for Additional Informations below:

To better understand and expedite the resolution of your case, please provide me following details:

• The info.jsp file for this instance in HTML format. In order to get this file please follow the instructions in the following link: https://community.yellowfinbi.com/topic/how-to-get-the-info-jsp

• A screenshot or video to illustrate the problem that you are facing
• It would be very appreciated if you could provide the debug logs along with the time stamp when this problem occurred for further investigation. Logs are contained in Yellowfin 9.11\appserver\logs.
  This below link will guide you through enabling debug mode.
  https://community.yellowfinbi.com/knowledge-base/article/how-do-i-turn-on-debug-logging-within-yellowfin-log-file
  

• A Timestamp of when this issue started happening. This will assist us in finding the correct input in the log files.
• If the logs are too big to be attached please upload them to the following FTP server and let us know the name of the file you uploaded: https://ftp.yellowfin.bi/files/

Sincerely,

Yamini Naidu

Yellowfin Technical Support Engineer

Hello Lex Clay,

I hope you are doing well

I would like to inform you that I have verified the link, and it is functioning properly on my end.

I kindly ask you to provide the information I requested in my earlier email so that I may review it.

Regards,

Yamini Naidu

Yellowfin Technical Support Engineer

Hello Lex Clay,

I hope you are doing well

I wanted to follow up with you regarding the solution I provided in my last email. Did the solution we sent you resolve the issue?

Please let us know if you need additional support on this issue.

Thank you,

Yamini Naidu

Yellowfin Technical Support

Hello Lex Clay,

I am glad to hear the issue is resolved now. If you have any other issue please contact us again by opening up a new ticket and we will provide additional support.

Thank you,

Yamini Naidu

Yellowfin Technical Support