What if Yellowfin fails to start?

If you are having trouble with the Yellowfin service failing to start, there are multiple causes that could be causing the problem, you will need to reach out to a member of the Yellowfin team to determine what could be happening, submit a private ticket and one of our team will help.

If Yellowfin successfully starts, then after using Yellowfin it shuts down, this is another issue that will need to be worked on with a member of the Yellowfin team, post a private ticket and one of our team will outline the needed details. 

In order to identify the actual cause you will need to first identify the following items with a member of the Yellowfin team:

  • When did this issue start? E.g. New Install, Server reboot or upgrade.
  • How is Yellowfin started?
    • Startup.bat
    • Startup.sh
    • Mac OS X - Startup
    • Windows Service
  • Yellowfin Log files will need to be sent out way (Yellowfin\appserver\logs) are needed to identify the underlying cause and rectify.
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