BMC - What SMTP authentication method is supported by Yellowfin BI to configure SMTP Configuration

Bharath Kumar shared this question 12 months ago
Answered

Hello Team,

We want to understand what SMTP authentication method is supported for the SMTP configuration. There are a list of authentications available on the SMTP side as below:

  • Anonymous
  • PLAIN (Uses Base64 encoding)
  • LOGIN (Uses Base64 encoding)
  • GSSAPI (Generic Security Services Application Program Interface)
  • DIGEST-MD5 (Digest access authentication)
  • MD5.
  • CRAM-MD5.

OAUTH10A (OAuth 1.0a HMAC-SHA1 tokens as defined in RFC 5849) .

When using the anonymous authentication method, the SMTP test email works fine. But this method is unsecure and would like to avoid this. When using any SMTP/NTLM authentication and send a test email, we get the below error:

SMTP Authentication failed javax.mail.AuthenticationFailedException: 535 5.7.3 Authentication

Can you please confirm what SMTP authentications works for yellowfin?

Best Answer
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Hi Bharath,

Thanks for reaching out with your question. I would recommend looking up the 535 5.7.3 error code based on the SMTP server type. There's not a list of "supported" SMTP authentication methods. SMTP authentication is generally a simple authentication process and should be compatible with Yellowfin if one is using the proper settings.

Searching the string "smtp 535 5.7.3 authentication unsuccessful" nets a plethora of results related to permissions for this error code.

Please let me know how it goes.

Thanks,

Ryan

Comments (7)

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1

We get the attached error when SMTP user authentication is set to NTLM. When is changed to Anonymous, test email works fine.

Regards,

Bharath

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1

Hi Bharath,

Thanks for reaching out with your question. I would recommend looking up the 535 5.7.3 error code based on the SMTP server type. There's not a list of "supported" SMTP authentication methods. SMTP authentication is generally a simple authentication process and should be compatible with Yellowfin if one is using the proper settings.

Searching the string "smtp 535 5.7.3 authentication unsuccessful" nets a plethora of results related to permissions for this error code.

Please let me know how it goes.

Thanks,

Ryan

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1

Hi Ryan,

I did search on this and found that it is some thing with the authentication. As I''ve mentioned in my post, the setting works with Anonymous(on SMTP), but throws the 535 5.7.3 error with NTLM authentication.

Is there any thing from the application side what all SMTP authentications it supports?

-Bharath

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Hi Bharath,

The error number you're seeing is from your SMTP Server and will be related to those settings. In regards to what Yellowfin supports, we support SMTP authentication over a port of your specification using plain-text, SSL, or STARTTLS encryption.

Ensure your settings match the expected settings of your SMTP server.

Thanks,

Ryan

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1

Hi Bharath,

I wanted to check in on this and see if you were able to isolate your SMTP issue.

Thanks,

Ryan

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Hi Ryan,

At the moment, we are not using the SMTP authentication. But still there is some confusion on the supported authentications.

This is ok for now.

Regards,

Bharath

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Hi Bharath,

Thanks for the reply. I'll go ahead and mark this as Answered. Please don't hesitate to reach out with further questions or issues.

Thanks,

Ryan