Hi. I have to add members to one of my user groups. But the system shows a database error. Kindly help me out.
Thanks for reaching out. Please re-replicate the issue by getting back to where you see this error, this time taking note of the timestamp for when you saw the error message, then provide a compressed copy of your entire logs folder, located at <YellowfinInstall>/appserver/logs, along with said timestamp, so we can investigate further.
In addition, I see you've reached out via a gmail address, so can you please also supply your info.jsp file, so we can obtain environment and client details? This can be accessed by appending '/info.jsp' to your login URL. For example, localhost:8080/info.jsp.
I look forward to your response.
I just wanted to check in and see how things are going with this.
I'm going to go ahead and mark this one as Answered since I haven't heard back from you, but if you have further questions or concerns on this, if you respond, it will re-open the case and put it back in my queue and I'll be happy to help.
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