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Category Integration
Product Version 7.4

Thumbnail

Drew Goddin shared this question 6 years ago
Answered

When I clear the thumbnail it keeps coming back. Also, the image that is being displayed isn't formatting correctly. Is there another option I can choose to resolve this?


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Paul Thornton ● 6 years ago

Hi Drew,

Thanks for getting in touch. I can't seem to replicate this on my build version. Can you please let me know what build of 7.4 you are using please or just attach you info.jsp file (http://yfurl:port/info.jsp)

Is it doing this for all reports or dashboards or just a particular one?

Thank you,

Paul

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Drew Goddin ● 6 years ago

Paul, below if the version I'm on. I think it has to do with the first report in the Dashboard displaying a "Design" instead of a basic Report or Chart (the Report Thumbnail has the same problem). I tried to clear the image and go with the basic thumbnail display but it keeps coming back.


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Paul Thornton ● 6 years ago

Hi Drew,

Okay, I have just been speaking to my Dev team about this and this is actually working correctly for which I have replicated the issue on your version and the latest one.

So as it stands now, If you delete the icon and then re-run the report in the dashboard it will actually re-generate the thumbnail. (Sorry I was not aware of this in the first place as I also presumed this was deleted. The delete thumbnail is currently designed to simply remove it until a new image is generated by the report.

As far as the strange thumbnail, it is probably related to it being a canvas based chart? which uses html to generate the report and in turn can generate a bad display. The only way would be to use a different chart/report other than this which should generate a better thumbnail.

Sorry for not informing you correctly the first time around.

Thank you,

Paul

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Paul Thornton ● 6 years ago

Hi Drew,

Thanks for that. I will load this build, test it out and get back to you.

Regards,

Paul

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Paul Thornton ● 6 years ago

Hi Drew,

Just touching base to see if you need any further help with this or if I have answered your question?

Regards,

Paul

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Paul Thornton ● 6 years ago

Hi Drew,

Hope you had a good weekend.

Just wanted to check-in and see how it's all going. Was there anything you were needing from me to help get this resolved?

Regards,

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Drew Goddin ● 6 years ago

No thanks. I'll just need to work around it issue.

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Paul Thornton ● 6 years ago

Hi Drew,

No problems. I believe they are looking at some enhancements on this down the track, so will be worth looking out for. I will close this off for now, but if you nee anything let me know.

Cheers,

Paul

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