Start Up Error On Yellowfin 7.1

Chris Hvidsten shared this question 2 years ago
Answered

Hello.

I'm having some trouble starting up our instance of Yellowfin 7.1 on one of our servers. According to the logs, Java is throwing a Null Pointer Exception when trying to connect to the database server.

I've checked all the ports, connections, and login credentials for our SQL server and everything seems to be in order, yet when I try to start Reports, I receive 'An error occurred during system startup.' on the screen. The background service is running properly from what I can see, so I'm rather stumped.

Comments (2)

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Hi Chris,

Let me know if you have a few minutes to screen-share on this at any-point today or tomorrow. I am on US Mountain Time.

Regards,

Nathan

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Hi Nathan. Sorry for the delay; I was away for a bit.

Can we schedule some time this week to go over this? Thanks.

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Hi Chris,

That sounds good, I am a bit booked out for today, but can we plan on tomorrow morning?

Nathan

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Hi Chris,


I am going to set this ticket to closed for now, but if you are interested in screen-sharing still, please just let me know and the case will be re-opened!


Regards,

Nathan