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Nathan Schroeder
NA Business Team
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Category System Configuration
Product Version 7.1

Start Up Error On Yellowfin 7.1

Chris Hvidsten shared this question 6 years ago
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Hello.

I'm having some trouble starting up our instance of Yellowfin 7.1 on one of our servers. According to the logs, Java is throwing a Null Pointer Exception when trying to connect to the database server.

I've checked all the ports, connections, and login credentials for our SQL server and everything seems to be in order, yet when I try to start Reports, I receive 'An error occurred during system startup.' on the screen. The background service is running properly from what I can see, so I'm rather stumped.

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Nathan Schroeder ● 6 years ago

Hi Chris,

Let me know if you have a few minutes to screen-share on this at any-point today or tomorrow. I am on US Mountain Time.

Regards,

Nathan

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Chris Hvidsten ● 6 years ago

Hi Nathan. Sorry for the delay; I was away for a bit.

Can we schedule some time this week to go over this? Thanks.

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Nathan Schroeder ● 6 years ago

Hi Chris,

That sounds good, I am a bit booked out for today, but can we plan on tomorrow morning?

Nathan

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Nathan Schroeder ● 6 years ago

Hi Chris,


I am going to set this ticket to closed for now, but if you are interested in screen-sharing still, please just let me know and the case will be re-opened!


Regards,

Nathan

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