Thanks for reaching out to support with your question.
As a BMC client, inquiries should generally be directed to their support staff http://www.bmc.com/support/support-central.html . BMC will then reach out to us if the need further assistance.
If you have any issues reaching out to BMC, or have any concerns with the level of support you're receiving, please feel free to send through feedback and we can relay to the relevant parties to try and resolve.
Thanks again, and apologies for not being able to assist further.
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