Number of further routed tickets

Mely shared this question 3 years ago

Hi Community,

is it possible to get the number of further routed tickets from a group in the Report?

I would need the count of this number for each Incident ticket.

Thank you in advance!

Replies (1)


Hi Mely,

Thanks for reaching out to support with your question. We're here to answer general product functionality questions, and help clients with system issues and potential software defects. Content creation assistance such as this is not provided via the Community, so in this case you would want to reach out to your software provider, ACL for help with this. Hope this sufficiently answers your question, let me know if you need anything else here.



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