Export to excel fails
we have a report with a co-display divided in 2 tabs,
- First report is a summary that runs real quick. 5 to 10 rows, 3 columns
- Second report has detailed information. 100-200 rows, 3 columns. however it takes like 5 min to run
If we run the Detailed report (click on the Details tab Report) on the UI there is no issue we get the data after 5 min, then we are able to export to Excel because the data is already in there export is really quick, however if we are on the summary tab and try to export to excel smart reportng will run the detailed report to then export it (Please correct me if I'm wrong). On this last step sometimes we get the excel file and sometimes we just get a generic browser error:
This page isn't working
Host didn't send any data.
Question here is, do you know if there is a wait timeout for an Excel export?, because from the UI even if it takes 5 min to run we get the results every time.
I already check the memory and in all the export process we always have 4 free GB available.