Blank AJAX error when editing report
Answered
Recently a client of ours received an error when attempting to edit a report.
The message they received was:
"AJAX Error: "
There were no details. See attached.
The server log contains a message:
YF:2019-03-07 22:21:09:ERROR (ChartFormatAjaxAction:error) - Cannot parse selected field for load chart axis format: null
I am not sure what this could be or how to start to troubleshoot this.
Can someone point me in the right direction?
Thanks.
Files:
Screen Shot 201...
The same question 
Hi,
This looks like a strange error and not something that I have seen before. Can you please provide a couple of things for me to take a look at.
1. http://yoururl:port/info.jsp (output into a file and attach)
2. Zip of all of the yellowfin logs and attach to the ticket for me to review.
3. Is the time 22:21 correct on the 7th?
4. Does this happen all of the time, is it random or did it just happen once?
Thanks and looking forward to some more info to see if I can find out what is going on here.
Cheers,
Paul
Hi,
This looks like a strange error and not something that I have seen before. Can you please provide a couple of things for me to take a look at.
1. http://yoururl:port/info.jsp (output into a file and attach)
2. Zip of all of the yellowfin logs and attach to the ticket for me to review.
3. Is the time 22:21 correct on the 7th?
4. Does this happen all of the time, is it random or did it just happen once?
Thanks and looking forward to some more info to see if I can find out what is going on here.
Cheers,
Paul
Hi Paul,
1. The info.jsp page is intentionally blocked by our server. Would the System Information page in the YF Admin section have similar information you need to see?
2. zip of log files attached.
3. The server time is UTC so the user was encountering issues on the morning of the 8th between 0900 & 1000.
4. I have not heard of or seen this error before. This client mentioned that performance was degraded during the time with delays loading reports and getting logged out. I checked our Redshift history and there were queries that were taking 20-30 seconds to run during that time. I'm not sure if this was large reports impacting their browser (Chrome) or if it was server related.
Cheers
Hi Paul,
1. The info.jsp page is intentionally blocked by our server. Would the System Information page in the YF Admin section have similar information you need to see?
2. zip of log files attached.
3. The server time is UTC so the user was encountering issues on the morning of the 8th between 0900 & 1000.
4. I have not heard of or seen this error before. This client mentioned that performance was degraded during the time with delays loading reports and getting logged out. I checked our Redshift history and there were queries that were taking 20-30 seconds to run during that time. I'm not sure if this was large reports impacting their browser (Chrome) or if it was server related.
Cheers
Hi,
I cannot see anything significant happen during this time in either logs. It's possible it was related to some sort of Browser caching issue. As there is nothing standing out here it will be very difficult to advise if there was an issue with Yellowfin / Tomcat, but it does look more external to Yellowfin that may have caused this.
Unfortunately the only thing I can suggest here is to keep an eye on it and if it happens again, get back in touch.
Regards,
Paul
Hi,
I cannot see anything significant happen during this time in either logs. It's possible it was related to some sort of Browser caching issue. As there is nothing standing out here it will be very difficult to advise if there was an issue with Yellowfin / Tomcat, but it does look more external to Yellowfin that may have caused this.
Unfortunately the only thing I can suggest here is to keep an eye on it and if it happens again, get back in touch.
Regards,
Paul
Hi,
Hope you're having a good week.
Just wanted to check-in and see how it's all going. Was there anything you were needing from me to help get this resolved?
Regards,
Paul
Hi,
Hope you're having a good week.
Just wanted to check-in and see how it's all going. Was there anything you were needing from me to help get this resolved?
Regards,
Paul
Hi Paul
I cannot think of anything else. Like trying to catch a glimpse of a ghost. Just waiting to see if it happens again.
Thanks
Hi Paul
I cannot think of anything else. Like trying to catch a glimpse of a ghost. Just waiting to see if it happens again.
Thanks
Hi,
How about we mark this as complete for now and if the issue comes back or you see it happend again, just respond to this ticket. It will re-open and we can take another look?
Regards,
Paul
Hi,
How about we mark this as complete for now and if the issue comes back or you see it happend again, just respond to this ticket. It will re-open and we can take another look?
Regards,
Paul
Hi,
I am going to mark this as completed, however if the problem re-appears, please just reply to this ticket and it will re-open.
Regards,
Paul
Hi,
I am going to mark this as completed, however if the problem re-appears, please just reply to this ticket and it will re-open.
Regards,
Paul
Replies have been locked on this page!