In our current setup we work with content folders that require expert approval before anything can be published. In our case, we publish stories in these content folders. We assigned a user group to the content folder as te approver. However, we are having some trouble with the way it works. From the yellowfin documentation we understand that the person with the least amount of tasks gets the approval assigned to them. At the same time, the other people from the approval user group are not able to approve the story. Is this always the case with using an user group as approvers? How does having a user group as approver work differently from having one user as an approver?
Also, we would like to be able to change the approver of the story to another member in the user group. We found that there is an option for the publisher of the story to assign another user as the approver, but this doesn't work. The approver doesn't change whenever we try to assign someone else as the approver.
We're still not sure what the best set up is for our approval process. Is there maybe some more documentation available on this process?
Kind regards, Mirthe