Can I stop a parent report from refreshing when I return to it from a drillthrough?

David Gallagher shared this question 10 days ago
Completed

We have two requests from a customer:

1. Is there a configuration we can use to prevent a parent report from refreshing when we return to it after following a drillthrough?

2. Upon returning to the parent report, is there a way to preserve the viewport that was visible when the user clicked the drilldown?

Replies (5)

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Hello David Gallagher,

My name is Chegudi Priya from the Yellowfin Technical Support Team. We have received your support request, and I will be your primary contact on the following ticket:

Ticket Number: #30429-10-25
Case Title:Can I stop a parent report from refreshing when I return to it from a drillthrough?

Please allow us some time and we will get back to you. Please reach out to us If you have any further questions or need assistance, We're here to help.

Sincerely,

Chegudi Priya

Yellowfin Technical Support Engineer

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Hello David Gallagher,

To better understand and expedite the resolution of your case, please provide me following details:

  • The info.jsp file for this instance in HTML format. In order to get this file please follow the instructions in the following link:

https://community.yellowfinbi.com/topic/how-to-get-the-info-jsp

  • A screen recording to illustrate the problem that you are facing


Sincerely,

Chegudi Priya

Yellowfin Technical Support Engineer

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Hello David Gallagher

I wanted to follow up with you regarding the information I requested in my last email. This will allow me to further troubleshoot this issue and work towards a resolution. I know you may be busy but this information is necessary to solve this issue.

Thank you,

Chegudi Priya

Yellowfin Technical Support

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Hello David Gallagher

I wanted to follow up with you regarding the information I requested in my last email. This will allow me to further troubleshoot this issue and work towards a resolution. I know you may be busy but this information is necessary to solve this issue.

If you are unavailable right now, you can always contact us again at a later time by opening a new ticket. I will close this ticket by the end of business tomorrow if I do not receive a reply.

Please reply to this email and I will continue to work to resolve this issue.

Thank you,

Chegudi Priya

Yellowfin Technical Support

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Hello David Gallagher,

This email is to notify you that we believe that you have identified the solution for the reported issue or that this ticket can be resolved for now. Because of age and inactivity, I am going to go ahead and mark this ticket as Completed for now. However, if you are unavailable right now, you can always contact us again at a later time by opening a new ticket.

Sincerely,

Chegudi Priya

Yellowfin Technical Support Engineer

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