Unable to Adjust Column Widths in Reports

Hello Byron Burton,

My name is Ankit Asati from the Yellowfin Technical Support Team. We have received your support request, and I will be your primary contact on the following ticket:

Ticket Number: #30265
Case Title: Unable to Adjust Column Widths in Reports.

Issue Overview:
Unable to Adjust Column Widths in Reports

Request for Additional Information:

To better understand and expedite the resolution of your case, please provide me following details:

• The info.jsp file for this instance in HTML format. In order to get this file please follow the instructions in the following link: https://community.yellowfinbi.com/topic/how-to-get-the-info-jsp

• A short screen recording video or issue replication or replication steps.
• The application log files which are located in the "Yellowfin 9.11\appserver\logs" directory. Zip the log folder and send it to us. If the logs are too big to be attached please upload them to the following FTP server and let us know the name of the file you uploaded:

https://ftp.yellowfin.bi/files/

• A Timestamp of when this issue started happening. This will assist us in finding the correct input in the log files.

Next Steps and Workarounds:

Please share more details on issue which would help us assist you better.

Sincerely,

Ankit Asati

Yellowfin Technical Support Engineer

Hello Byron Burton

I wanted to follow up with you regarding the information I requested in my last email. This will allow me to further troubleshoot this issue and work towards a resolution. I know you may be busy but this information is necessary to solve this issue.

If you are unavailable right now, you can always contact us again at a later time by opening a new ticket. I will close this ticket by the end of business tomorrow if I do not receive a reply.

Please reply to this email and I will continue to work to resolve this issue.

Thank you,

Ankit Asati

Yellowfin Technical Support

Hello Byron Burton

I wanted to follow up with you regarding the information I requested in my last email. This will allow me to further troubleshoot this issue and work towards a resolution. I know you may be busy but this information is necessary to solve this issue.

If you are unavailable right now, you can always contact us again at a later time by opening a new ticket. I will close this ticket by the end of business tomorrow if I do not receive a reply.

Please reply to this email and I will continue to work to resolve this issue.

Thank you,

Ankit Asati

Yellowfin Technical Support

Hello Byron Burton

This email is to notify you that we believe that you have identified the solution for the reported issue. Because of age and inactivity, I am going to go ahead and mark this ticket as Completed for now. However, if you are unavailable right now, you can always contact us again at a later time by opening a new ticket.

Thank you,

Ankit Asati

Yellowfin Technical Support