Broadcasting issue for yellowfin report
Hello Team,
We are currently experiencing broadcasting issues with yellowfin reports for multiple customers.
Could you kindly investigate the reason behind the emails not being triggered?
This is urgent as customers are not receiving their year-end reports, and there is a potential for the issue to escalate.
Is it possible to schedule a session with our developer who can offer more insights into the steps we are currently taking?
Ref Link - https://wiki.yellowfinbi.com/display/USER74/Broadcasting+Reports
Log-
2023-11-10 06:56:59 INFO: [52] [41E9C0F5] [/MIAdminConfig.i4] ------------------------------
2023-11-10 06:56:59 INFO: [52] [41E9C0F5] [/MIAdminConfig.i4] Javamail session sending email
2023-11-10 06:56:59 INFO: [52] [41E9C0F5] [/MIAdminConfig.i4] Session properties:
2023-11-10 06:56:59 INFO: [52] [41E9C0F5] [/MIAdminConfig.i4] com.hof.email.starttime=20231110065659
2023-11-10 06:56:59 INFO: [52] [41E9C0F5] [/MIAdminConfig.i4] mail.smtp.auth=true
2023-11-10 06:56:59 INFO: [52] [41E9C0F5] [/MIAdminConfig.i4] mail.smtp.connectiontimeout=60000
2023-11-10 06:56:59 INFO: [52] [41E9C0F5] [/MIAdminConfig.i4] mail.smtp.host=smtp.sendgrid.net
2023-11-10 06:56:59 INFO: [52] [41E9C0F5] [/MIAdminConfig.i4] mail.smtp.port=25
2023-11-10 06:56:59 INFO: [52] [41E9C0F5] [/MIAdminConfig.i4] mail.smtp.starttls.enable=true
2023-11-10 06:56:59 INFO: [52] [41E9C0F5] [/MIAdminConfig.i4] mail.smtp.timeout=60000
2023-11-10 06:56:59 INFO: [52] [41E9C0F5] [/MIAdminConfig.i4] mail.transport.protocol=smtp
2023-11-10 06:56:59 INFO: [52] [41E9C0F5] [/MIAdminConfig.i4] From: Majesco Data Products Reports <MajescoBI@cloudinsurer.com>
2023-11-10 06:56:59 INFO: [52] [41E9C0F5] [/MIAdminConfig.i4] To: salil.xxxxxxx@majesco.com
2023-11-10 06:56:59 INFO: [52] [41E9C0F5] [/MIAdminConfig.i4] Subject: Majesco Data Products Test Email
2023-11-10 06:56:59 INFO: [52] [41E9C0F5] [/MIAdminConfig.i4] Message ID: <1498785385.0.1699617419822@vm001dbew03.cloudinsurer.com>
2023-11-10 06:57:00 ERROR: [52] [41E9C0F5] [/MIAdminConfig.i4] Error sending email: com.sun.mail.smtp.SMTPSendFailedException: 550 The from address does not match a verified Sender Identity. Mail cannot be sent until this error is resolved. Visit https://sendgrid.com/docs/for-developers/sending-email/sender-identity/ to see the Sender Identity requirements
Best Regards,
Bhushan Mahajan
The same question 
Hello Bhushan,
Thank you for reaching out to Yellowfin Support. My name is Priya, and I'll be assisting you with the issue reported as "Broadcasting issue for Yellowfin report".
I'm happy to join a screen share and I am available from now to next 6 hours, Please let me know your available time so that I can roll out a meeting invite.
Thanks & Regards,
Priya,
Yellowfin Support Team.
Hello Bhushan,
Thank you for reaching out to Yellowfin Support. My name is Priya, and I'll be assisting you with the issue reported as "Broadcasting issue for Yellowfin report".
I'm happy to join a screen share and I am available from now to next 6 hours, Please let me know your available time so that I can roll out a meeting invite.
Thanks & Regards,
Priya,
Yellowfin Support Team.
Hello Bhushan,
I hope you are doing well.
I just want to touch base to see if you had a chance to read through my response. If you can get back to me that would be great.
Thanks & Regards,
Priya.
Hello Bhushan,
I hope you are doing well.
I just want to touch base to see if you had a chance to read through my response. If you can get back to me that would be great.
Thanks & Regards,
Priya.
Hello Bhushan,
Greetings for the Day.
This is a follow-up reminder that 3 days have passed without any activity in this ticket. When there's no activity, it usually means either that you have identified the solution for
the reported issue or that the matter is no longer relevant and after 5 days (2 days from now) without any activity, we assume that the ticket can be closed.
If this is not the case, please do reply and let us know how we can be of further assistance, we would be happy to assist.
Thanks & Regards,
Priya.
Hello Bhushan,
Greetings for the Day.
This is a follow-up reminder that 3 days have passed without any activity in this ticket. When there's no activity, it usually means either that you have identified the solution for
the reported issue or that the matter is no longer relevant and after 5 days (2 days from now) without any activity, we assume that the ticket can be closed.
If this is not the case, please do reply and let us know how we can be of further assistance, we would be happy to assist.
Thanks & Regards,
Priya.
Hello Bhushan,
Greetings for the Day.
This email is to notify you that we believe that you have identified the solution for the reported issue or that this ticket can be resolved for now.
Because of age and inactivity, I am going to go ahead and mark this ticket as Completed for now. However,
if you ever want to revisit this or have anything else I can help you with, please let us know, we will be more than happy to do so.
Thanks & Regards,
Priya.
Hello Bhushan,
Greetings for the Day.
This email is to notify you that we believe that you have identified the solution for the reported issue or that this ticket can be resolved for now.
Because of age and inactivity, I am going to go ahead and mark this ticket as Completed for now. However,
if you ever want to revisit this or have anything else I can help you with, please let us know, we will be more than happy to do so.
Thanks & Regards,
Priya.
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