An error occurred saving your details to database. Please try again later

Gary Lau shared this question 7 months ago
Completed

I get the above message when I try to import a dashboard i.e. migration from DEV to Staging environment.

I am using Yellowfin version 9.8.

Replies (4)

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Hello Gary,

Thank you for reaching out to Yellowfin Support

I would like to know the following information to look into this further.

1. Could you please share the info.jsp, to access this page, just append info.jsp to your YF url.

E.g. http://localhost:8080/info.jsp

2. Does this problem belong to only one dashboard?

3. Any upgrades done recently? If yes, I would like to know from which version you have upgraded from and the old database version details.

4. Could you please share the video of your replication so that we can have a look at the process you are following. In the ftp link provided below, you can share any files or folders. By selecting the upload file option on the ftp link, you can upload the file without logging in.

https://ftp.yellowfin.bi/login?next=/files/User-Uploads

5. The debug logs with the time stamp would be nice to see. If you could replicate the issue after turning on the debug log and share the debug logs along with the time stamp, that would be great. Click the link below to understand how to enable debugging.

https://community.yellowfinbi.com/knowledge-base/article/how-do-i-turn-on-debug-logging-within-yellowfin-log-file

Regards,

Yamini Naidu

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1. https://yellowfin.staging.mts.toustone.net/info.jsp

2. Yes, it only happens on one dashboard

3. No upgrades done recently

4. Screen shots of process:

Custom import:

f039d0361112e03d2f058995cf53595b

Select the objects that I want to replace

7ebc406f16a4e9ada00c41567d832e6b

Resolve the identified import issues by selecting replace:

c1c81a5d0cfd6bc542152f4ed53b46a4

Then try to import:

- Results in the above error message

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Hello Gary,

I appreciate you providing the information I requested. I can see in info.jsp that you shared, the free space is 320 MB, extremely low. Please try increasing the JVM memory before importing to see if it helps.

1939c968456c6da20d25e5a57898ebfb

Regards,

Yamini Naidu

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Hello Gary,

Hope you are doing well

I just want to touch base to see if you had chance to read through my response. If you can let me know that would be great.

Thank you!

Regards,

Yamini Naidu

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I have passed your comment onto our server maintenance, and they said it does not seem related to memory. I will try to insist they follow your recommendation.

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Hello Gary,

Thanks for your response. Yes, let them give it a go by increasing the memory and then let me know if there is an issue.

Regards,

Yamini Naidu

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Hello Gary,

Hope you are doing well

I just wanted to check in to see if there have been any developments on this matter. I would like to know if the problem is still there or not. Let me know if you need any assistance, and I would be happy to help.

Regards,

Yamini Naidu

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Dear Gary,

Greetings for the Day.

This is a follow up reminder that 2 days have passed without any activity in this ticket. When there's no activity, it usually means either that you have identified the solution for the reported issue or that the matter is no longer relevant and after 5 days (2 days from now) without any activity, we assume that the ticket can be closed. If this is not the case, please do reply and let us know how we can be of further assistance, we would be happy to assist.

Regards,
Yamini Naidu

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Hello Gary,

Hope you are doing well

This email is to notify you that, since there has been no activity on your end for the past three days, I'm closing this ticket because of inactivity. Feel free to contact the Yellowfin support, if you have any questions or concerns we would be happy to help.

Have a great weekend.

Regards,
Yamini Naidu

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