Yellowfin upgrade issue from 9.2 to 9.8

Please find the info.jsp file in the ticket.

Hi Mandikandan,

Thank you for the update and supplied file. Earlier versions of Yellowfin 9 did sometimes have compatibility issues with Java 14. I would suggest rolling back the installed Java version to Java 11 or 1.8.0_3xx and try the upgrade again.

You may need to modify the PATH environment variables to ensure that the upgrader uses the correct version of Java if you leave two versions installed. You can also make changes to the catalina.bat in the yellowfin/appserver/bin folder to specify the catalina_home variable.

After the upgrade you can then reinstall JDK 14.

Let me know how it goes.

Kind regards,

Chris

Hi Chris,

I am reopening this ticket, as you instructed we informed the user to follow the same step that is mentioned but after following the instructions it is not working.

We have upgraded JDK and Java but didn't help much, can you please tell us what is issue still here?

Please find the attachment for more details.

Thanks,

Manikandan

Hi Manikandan,

I don't use Outlook so cannot open this file, could you please send it in a different format or preferably describe the current problem. Is your client unable to upgrade? Your last message stated that they installed a new version of Yellowfin and migrated the reports over.

Kind regards,

Chris

Hi Chris-

Please find the Word document attached, let me know if you can open the file.

Error while trying to upgrade the Yellowfin reports from version 9.2 to 9.7

Thanks.

Hi Manikandan,

Thanks for sending that over. Could you please also attach the entire Yellowfin Patchlog file?

Before the ticket was closed, I recommended that you downgrade Java to JDK 11 or 1.8.0_3xx, try the upgrade and then you can change it back to OpenJDK 14 if that's required.

From the screenshots in the document, it appears that JDK 14 is still being used. Could you please try changing to Java 11.

Kind regards,

Chris

Hi Manikandan,

I hope you're doing well. Just checking in here to see how it's all going with this one. Let me know if you still need some assistance or a recommended JDK build.

Kind regards,

Chris

Thanks Chris. You can close this item.

Our team has identified the issue, after downgrading the JRE path in the environment variable was not updated correctly path once updated we were able to run the update exe.

we were not getting any input from your wiki document, please make sure this kind of initial check is present in the document so that we can progress.

You can close this item.

Hi Manikandan,

Thanks for letting me know. I've passed your feedback on to our Wiki team. Have a great weekend!

Kind regards,

Chris

Hi Mandikandan,

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