Category
Administration
Product Version
7.3
Error information Missing error
Answered
Hi Experts,
One of our client is facing an issue accessing YF with LB name. We have 2 nodes and there is a LB on top. When we access the LB url and login, it throws the error: Error information is missing.
This error is intermittent, but it occurs most of time in a day.
We added the tomcat standard tomcat cluster configuration following the below: https://wiki.yellowfinbi.com/display/USER74/Clustering+Guide
We did check the logs, but it does not record any errors or exceptions. Do you know if we are missing out something?
Regards,
Bharath
The same question
Hi Bharath,
I researched that particular error message on the world wide web and I found some documentation by some organisation called BMC:
https://communities.bmc.com/docs/DOC-114914
it shows that if you correctly follow the steps it describes, then you will get a message "Error information is missing"
regards,
David
Hi Bharath,
I researched that particular error message on the world wide web and I found some documentation by some organisation called BMC:
https://communities.bmc.com/docs/DOC-114914
it shows that if you correctly follow the steps it describes, then you will get a message "Error information is missing"
regards,
David
Hi Dave,
This seems to be a different use case and document which you have shared is from our internal portal :)
I suspect this issue could be due the session replication or with the clustering part. Have you seen any such scenarios where accessing the YF url with LB throws the error information missing?
Regards,
Bharath
Hi Dave,
This seems to be a different use case and document which you have shared is from our internal portal :)
I suspect this issue could be due the session replication or with the clustering part. Have you seen any such scenarios where accessing the YF url with LB throws the error information missing?
Regards,
Bharath
Hi Bharath,
well it seems like your internal portal is more external than internal! ;-)
I know it is a different use case, but I mentioned it because I'm wondering whether you have done those steps (you have configured the Ignore and DenyAccess parameters in web.xml) or not?
I have looked through my own knowledge base and through 7 years of emails and tickets and I could only find one hit for "Error Information is Missing" - and it was to do with the attached BMC AppExceptionHandler class, are you familiar with it?
regards,
David
Hi Bharath,
well it seems like your internal portal is more external than internal! ;-)
I know it is a different use case, but I mentioned it because I'm wondering whether you have done those steps (you have configured the Ignore and DenyAccess parameters in web.xml) or not?
I have looked through my own knowledge base and through 7 years of emails and tickets and I could only find one hit for "Error Information is Missing" - and it was to do with the attached BMC AppExceptionHandler class, are you familiar with it?
regards,
David
Hi Dave,
No, we didn't make those changes. Here for the first time, we get the error "Error information missing". But the second time, the login works fine, its kind of a intermittent issue.
I see the AppExceptionHandler is in the install location, but I am not sure what it does.
Regards,
Bharath
Hi Dave,
No, we didn't make those changes. Here for the first time, we get the error "Error information missing". But the second time, the login works fine, its kind of a intermittent issue.
I see the AppExceptionHandler is in the install location, but I am not sure what it does.
Regards,
Bharath
Hi Bharath,
I am not sure either. Someone in BMC created it, are you able to find out who it was and ask them about it?
regards,
David
Hi Bharath,
I am not sure either. Someone in BMC created it, are you able to find out who it was and ask them about it?
regards,
David
Hi Dave,
I have removed the AppExceptionHandler file from the server and now I cannot login with a LB name. I am investigating on this internally :(
Regards,
Bharath
Hi Dave,
I have removed the AppExceptionHandler file from the server and now I cannot login with a LB name. I am investigating on this internally :(
Regards,
Bharath
Hi Bharath,
OK, please let me know what information you learn from the internal investigation...
regards,
David
Hi Bharath,
OK, please let me know what information you learn from the internal investigation...
regards,
David
Hi Bharath,
Hope you're having a good week.
Just wanted to check-in and see how it's all going. Was there anything you were needing from me to help get this resolved?
Regards,
Thanks,
David
Hi Bharath,
Hope you're having a good week.
Just wanted to check-in and see how it's all going. Was there anything you were needing from me to help get this resolved?
Regards,
Thanks,
David
Hi David,
This is still the same.
Thanks,
Bharah
Hi David,
This is still the same.
Thanks,
Bharah
Hi Bharath,
I'll reach out to some of the BMC support guys to get in contact with you on this one as I suspect someone over there knows how to get this resolved.
Then I'll check back in.
Thanks,
David
Hi Bharath,
I'll reach out to some of the BMC support guys to get in contact with you on this one as I suspect someone over there knows how to get this resolved.
Then I'll check back in.
Thanks,
David
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