Using 9.3 and when exporting a Dashboard/Present or Report to PDF I get an error

David Registro shared this problem 13 months ago
Resolved

I’ve just upgraded to 9.3 and when exporting a Dashboard/Present or Report to PDF I get the following error;

6e8f489d7c53f151b39b01a4da862b6b

How do I solve this?

Best Answer
photo

With the release of Yellowfin 9.4, a valid external base URL is no longer required. If you are still facing the above issue on 9.4 (or later) please reach out to our Support Team, we will be more than happy to help.

Comments (2)

photo
1

Yellowfin changed it's PDF generator in 9.3 in order to handle Dashboard/Present exports. In order for this to work, your system needs to be able to contact the YF server via the External Base URL.

This setting is found under: Administration > Configuration > General > General:

/791af728a16795711432c72391f37671


If you have set this and still running into issues and ALSO using clustering please see the following post:

Using clustered 9.3 and when exporting a dashboard to PDF I get an error


Alternatively, please reach out to our Support Team via our community and we will be more than happy to help.

Regards,David

photo
1

With the release of Yellowfin 9.4, a valid external base URL is no longer required. If you are still facing the above issue on 9.4 (or later) please reach out to our Support Team, we will be more than happy to help.