Using 9.3 and when exporting a Dashboard/Present or Report to PDF I get an error

David Registro shared this problem 22 days ago
Resolved

I’ve just upgraded to 9.3 and when exporting a Dashboard/Present or Report to PDF I get the following error;

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How do I solve this?

Comments (1)

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Yellowfin changed it's PDF generator in 9.3 in order to handle Dashboard/Present exports. In order for this to work, your system needs to be able to contact the YF server via the External Base URL.

This setting is found under: Administration > Configuration > General > General:

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If you have set this and still running into issues and ALSO using clustering please see the following post:

Using clustered 9.3 and when exporting a dashboard to PDF I get an error


Alternatively, please reach out to our Support Team via our community and we will be more than happy to help.

Regards,David