Duplicate entries in table person

Rainer Volkmer shared this question ago

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We use yellowfin with BMC ARS. New users are automatically synced, but now new users in yellowfing get ipid's that are already existing.

I would like to know, how yellowfin generates the new ipid for a new person.

There should be a num generator or something similar.

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Replies (3)

Yamini Naidu ●

Hello Rainer Volkmer,

My name is Yamini Naidu from the Yellowfin Technical Support Team. We have received your support request, and I will be your primary contact on the following ticket:

Ticket Number: #34117
Case Title: Duplicate entries in table person

To help us better understand the issue and expedite the resolution process, could you please provide the following details:

The info.jsp file for this instance in HTML format. In order to get this file please follow the instructions in the following link:

https://community.yellowfinbi.com/topic/how-to-get-the-info-jsp

Next Steps and Workarounds:

For your reference, I have shared an article related to User Replication and Management Services.

For more information on user replication and user management, please refer to the following link: User Replication and Management Services.

Sincerely,

Yamini Naidu

Yellowfin Technical Support Engineer

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Rainer Volkmer ●

Hi Yamini,

I found the resolution by myself.

On databse level is a sequence defined which was set to the wrong value.

I suppose it happened because we migrated the database .

I did set the right value into the sequence and now new users get an id which is not already in use.

Thanks for your efforts.

Kind regards

Rainer Volkmer

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Yamini Naidu ●

Hello Rainer Volkmer

Thanks for the update

I am glad to hear the issue was resolved. If you have any other issue please contact us again by opening up a new ticket and we will provide additional support.

Thank you,

Yamini Naidu

Yellowfin Technical Support

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