cross platform updater instructions

Hello Mark Saunders,

My name is Yamini Naidu from the Yellowfin Technical Support Team. We have received your support request, and I will be your primary contact on the following ticket:

Ticket Number: #33920
Case Title: cross platform updater instructions

You can access the cross-platform updater files and installation instructions directly through the portal https://portal.yellowfinbi.com/public/releases/home

Sincerely,

Yamini Naidu

Yellowfin Technical Support Engineer

Hello Mark Saunders

In addition to my previous response, please find the two articles attached for your reference.

https://yellowfin.atlassian.net/wiki/spaces/yfcurrent/pages/2203887/Upgrading+your+Yellowfin+Build

https://yellowfin.atlassian.net/wiki/spaces/yfcurrent/pages/2203923/Patch+Installer

Thank you,

Yamini Naidu

Yellowfin Technical Support

Hi Yamini;

   Thank you for your prompt response.  Pardon my ignorance..lol  but, I do not see anywhere on the “Yellowfin Releases” page a place to get the Cross-Platform UPDATER instructions.  I did get the .jar.  I even looked in the Release Notes section and did not see them.  Can you send me a screen shot of where I would see the UPDATER instructions please?   BTW, I am upgrading Yellowfin on an IBM iSeries not windows.

Thanks for your assistance

Take Care

  Mark Saunders

  ERP  / Software Engineer

  (800) 309-0004 | c: (630)710-1209

  www.bdkinc.com

  Know a business in need of our services? Refer them here!

  Mark Saunders

  Sr. Software Engineer

  (800) 309-0004 | c: (630) 710-1209

  www.bdkinc.com

  Know a business in need of our services? Refer them here! 

Hello Mark Saunders

In addition to my previous response, please find the two articles attached for your reference.

https://yellowfin.atlassian.net/wiki/spaces/yfcurrent/pages/2203887/Upgrading+your+Yellowfin+Build

https://yellowfin.atlassian.net/wiki/spaces/yfcurrent/pages/2203923/Patch+Installer

Thank you,

Yamini Naidu

Yellowfin Technical Support

Hello Mark Saunders

I wanted to follow up with you regarding the solution I provided in my last email. Did the solution we sent you resolve the issue?
Please let us know if you need additional support on this issue.

Thank you,

Yamini Naidu

Yellowfin Technical Support

Hi Yamini;

              I am sorry I did not receive a prior email from you. The last email I received from Yellowfin was from Nishant Yesterday.  Can you please resend it?

Thank You

Take Care

  Mark Saunders

  ERP  / Software Engineer

  (800) 309-0004 | c: (630)710-1209

  www.bdkinc.com

  Know a business in need of our services? Refer them here!

  Mark Saunders

  Sr. Software Engineer

  (800) 309-0004 | c: (630) 710-1209

  www.bdkinc.com

  Know a business in need of our services? Refer them here! 

Hello Mark Saunders

Thank you for your response.

Regarding your inquiry about cross-platform updater instructions, I have shared two related wiki articles below. Please take a look at them and let me know if they help.

https://yellowfin.atlassian.net/wiki/spaces/yfcurrent/pages/2203887/Upgrading+your+Yellowfin+Build

https://yellowfin.atlassian.net/wiki/spaces/yfcurrent/pages/2203923/Patch+Installer

Thank you,

Yamini Naidu

Yellowfin Technical Support

Hi Yamini;

              My apologies, I thought you were referring to my Support ticket I put in regarding the upgrade failure I got.  I did see these links for assistance with the upgrade instructions.  Neither link assisted me with upgrading Yellowfin on an IBM iSeries.  I was able to get assistance elsewhere.

Thank You for the quick response

Take Care

  Mark Saunders

  ERP  / Software Engineer

  (800) 309-0004 | c: (630)710-1209

  www.bdkinc.com

  Know a business in need of our services? Refer them here!

  Mark Saunders

  Sr. Software Engineer

  (800) 309-0004 | c: (630) 710-1209

  www.bdkinc.com

  Know a business in need of our services? Refer them here! 

Hello Mark Saunders

Thank you for the update. As the issue has now been resolved, I will proceed with closing the case. However, if you have any further questions or concerns, please feel free to reach out—we’ll be happy to assist you.

Regards,

Yamini Naidu

Yellowfin Technical Support